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outlook plugin performing slow for some users when accessing remotely with VPN RRS feed

  • Question

  • Hi all,

    Some users are complaining that when they are using crm with outlook plugin from home using their VPN access, it's slow, even for some, to slow to work.

    I don't know how to diagnose this issue. Is it:

    • related to our VPN server?
    • users home bandwidth?
    • crm outlook plugin consuming to much of our bandwidth?

    I know that it could be related to all of them, but could you give me some advices or ideas on how to try to figure out what's happening?

    N.B.: it seems that with a web browser, it's performing pretty well as I could test it from a remote location thousands miles from ours servers... but this location had also a good bandwidth.

    Best regards and thank you so much for your time

    Tuesday, April 29, 2014 10:46 AM

Answers

  • For performance issues related to CRM for Outlook see this:

    http://blogs.msdn.com/b/ritesh_ranjan/archive/2013/11/21/dynamics-crm-outlook-client-performance-troubleshooting-and-optimizations-guide.aspx

    • Marked as answer by sn1b Friday, June 27, 2014 5:21 AM
    Tuesday, April 29, 2014 6:12 PM