locked
Be careful in communication please. RRS feed

  • Question

  • I received this email from someone who said:

    "I was simply reading my e-mail one day, about a month ago, when a box popped up on the monitor and stated that my operating system was not genuine, and I should call a specific number at Microsoft to purchase a genuine version. This blew my mind, as I had been using my genuine, boxed version since 2002, which I had purchased from Microsoft's Genuine Products webpage, and was delivered by UPS to my house in 2002.
     
    I called the 1-800 number provided and got the usual southeast Asian voice. I explained what had just happened, and the guy just laughed and said he may be able to help me. He asked if I had the original CD that I had purchased, to which I replied that I did. He then asked me to get the CD, as he would need some information off the CD. When I had the CD in hand, he asked me to look for a strange ID number in the clear area of the CD, next to the hole in the center. I didn't see anything there, so I got out a magnifying glass and searched that area. Sure enough, there was an ID number there, consisting of letters, numbers and symbols, some of them backwards. I read that information to him. The man said that my copy of Windows XP Professional had expired and he would have to get approval from his Supervisor to give me a new "Key Code"!
     
    After about 5 minutes, the man came back onto the telephone and said that I was approved for a new Key Code. He then led me thru a 10 minute procedure, wherein he took me into the registry, via "regedit", and led me around so fast that I had no time to write down what he was telling me to do. I do remember it was something like "oobe" within "System32", wherein he had me label an entry there as "Old", then delete a series of numbers, around 20 to 25 total, then put in several numbers he read off to me. He then had me get out of the Registry and reboot the computer. When it rebooted okay, he then read off to me my new Key Code, in case I ever had to reinstall Windows XP Pro.
     
    Once all that was done, he warned me to not lose the new key code, wished me well and said goodbye. The computer has worked fine since. Before he hung up I asked him how did the computer decide that my copy of Windows was old and why would Microsoft do such a thing. he said it was a security thing that Microsoft did. I asked him how long the Key Code was good for, and he told me that it wasn't based on a specific date or time, but instead on the number of times I booted up the computer. Go figure!
     
    Has anyone reported this before?"

    First off what I think happened is that he got the WGA notification tool downloaded to his system approximately one month ago and needed to get a new product key. 

    First off I have never heard of a key code "expiring".  Flagged as non genuine, yes, but no keycode ever just randomly decides to invalidate itself based on the number of reboots.

    Can Microsoft PLEASE communicate to your support staff that bad information given out in these phone calls does nothing to the long term reputation of the company.  As a shareholder of Microsoft, please tell your external contractors to either be specfic or don't speculate.
    Tuesday, May 26, 2009 11:35 PM

Answers

  • Susan,

    I don't have any other information. This could be what Dan posted. Do you have the 1-800 number? Also did you run scans on your computer to see if there could be any infections?


    Thank you very much for providing this information. We appreciate the help everyone provides so we can look into things.


    Take care Susan

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 7:33 PM
    Thursday, May 28, 2009 7:33 PM

All replies

  • Hello Susan,


    Thank you very much for providing us with this informaiton :-). I am looking into this and will touch back with you.


    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, May 28, 2009 1:36 AM
  • Hello Susan,

    I think it's a very big leap of faith to assume that what "someone" emailed to you is an accurate account of what took place.

    You yourself doubt the facts or the account relayed in the email because right after the end of what the person wrote you, you wrote, "First off what I think happened is that...."

    Maybe the person who wrote the email fell for this scam:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/618a52cb-65e5-408b-8bbc-53a80779a786


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, May 28, 2009 2:55 PM
  • Susan,

    I don't have any other information. This could be what Dan posted. Do you have the 1-800 number? Also did you run scans on your computer to see if there could be any infections?


    Thank you very much for providing this information. We appreciate the help everyone provides so we can look into things.


    Take care Susan

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 7:33 PM
    Thursday, May 28, 2009 7:33 PM