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Can't run validation RRS feed

  • Question

  • Hi,

     

    I am having a weird problem here. I am fixing a ACER Aspire 3102WLMi notebook. Somebody deleted the recovery partition, but managed to restore the system before. Probably using recovery CDs. The problem is that this version is XP SP1 and the owner wants to use IE7 and WMP11. I have downloaded both but when I clicked the famous "Validate" button, I got an error message. Then I have tried to validate windows going to http://www.microsoft.com/genuine/ , but after clicking the validate button a funny screen came up saying:
    We’re sorry, but we were unable to service your request. You may wish to choose from the links below for information about Microsoft products and services.

     

    The url of this message is:

    http://www.microsoft.com/library/errorpages/smarterror.aspx?aspxerrorpath=/genuine/downloads/nonGenuine.aspx

     

    The man has bought this notebook in a proper shop and he can use the key from the COA sticker on the bottom of it. The problem is not that his copy of XP wouldn't pass the validation. It is that the validation process won't even start. No ActiveX warning popup, no anything. Just the weird screen with a funny msg.

     

    What shoul I do?

     

    Btw. I tried SP2 as well, but with no success. Still the same msg.

    Thursday, July 12, 2007 1:08 AM

Answers

  • Acerfix,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, July 12, 2007 7:25 PM