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VALIDATION ISSUES #2 RRS feed

  • Question

  • I have a HP system that had XP pre-installed. I was going to upgrade the direct x driver and needed to validate.  I was informed that my system was not genuine.  I ran all the programs listed and the validation number ont he COA and the number of the actual system running are different. The operating system has never been re-installed or taken from anyone else. I am original owner of system...What is my next step?
    Friday, November 24, 2006 12:59 AM

Answers

  • You have a HP Pavilion computer, correct?  HP does not install a "Volume License" versions of Windows XP...they only install an "OEM Version".  Someone, apparently, installed a Volume License Version without your knowledge.  You can contact HP support and order their Windows XP recovery CD and then you can restore your HP computer to its original factory condition.
    Saturday, November 25, 2006 1:11 AM
    Moderator
  • In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.
    Saturday, November 25, 2006 1:18 AM
    Moderator

All replies

  • Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

    Afterward, please click Start, then Run, then type in "WGAtray.exe /b" and click OK, then reboot.

    If the above procedure does not resolve your issue:

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: 

    http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
       
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Friday, November 24, 2006 1:30 AM
    Moderator
  • Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23298
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    ID: c221cdc4-b269-4d0e-a007-726ca1fdf44a
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Validation Diagnostic: 63BB5E84-872-80004005
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\AMERIC~1.0B\aol.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c221cdc4-b269-4d0e-a007-726ca1fdf44a</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23298</PID><PIDType>1</PIDType><SID>S-1-5-21-220523388-1085031214-682003330</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P5274A-ABA XT963</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>3.02</Version><SMBIOSVersion major="2" minor="31"/><Date>20010824******.******+***</Date></BIOS><HWID>847733A70184603E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    NOW WHAT?????

    Saturday, November 25, 2006 12:49 AM
  • It appears someone who had access to your computer installed an illegal "Volume License" version of Windows XP Professional.

    A "Blocked VLK" is a Volume License Key that was valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

    Alternative

    Read the following article thoroughly, then follow the steps outlined to perform a "destructive" recovery operation: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&product=71013&dlc=en&lang=en

    Obtaining HP Recovery CDs: http://h10025.www1.hp.com/ewfrf/wc/document?product=71013&lang=en&cc=us&lc=en&dlc=en&docname=bph07143

    Saturday, November 25, 2006 12:56 AM
    Moderator
  • I don't get it?  I am the original owner and this computer was purchased froma chain retailer.  What is a "destructive" repair?  I have to pay to fix this?   I don't think so.....
    Saturday, November 25, 2006 1:00 AM
  • You have a HP Pavilion computer, correct?  HP does not install a "Volume License" versions of Windows XP...they only install an "OEM Version".  Someone, apparently, installed a Volume License Version without your knowledge.  You can contact HP support and order their Windows XP recovery CD and then you can restore your HP computer to its original factory condition.
    Saturday, November 25, 2006 1:11 AM
    Moderator
  • How is that possible?   this computer has never been out for repair or been fixed by anyone.   This is just great.  So, I have to do a format of the drive and lose all the information and programs that are on my system.
    Saturday, November 25, 2006 1:15 AM
  • In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.
    Saturday, November 25, 2006 1:18 AM
    Moderator