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Comcast Genuine Microsoft Software Download??? RRS feed

  • Question

  • Hi,
    I believe I received an e mail from Comcast through my personal e mail a while ago to ask if I wanted to upgrade to this for security protection? I'm not too computer savvy, so I really want to get rid of this because I can't update my computer because of this. A box always comes up in the bottom left of my screen saying I might be at risk. I'm using Windows XP and this has been happening for over 6 months, really annoying. Can anyone help me? Thanks in advance.

    Anthony
    Tuesday, August 5, 2008 12:02 AM

Answers

  • Hello Ohanthony,

        Strange? First I doubt Comcast is emailing you regarding Windows Genuine Advantage.  The message box located in your lower right hand corner is probably the Windows Genuine Advantage logo indicating your computer has NON-GENUINE Windows installed.  Curious where did you purchase the Windows which is currently installed on your system.

        We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

        Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.




    Thank you,


    Stephen Holm, MS


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, August 8, 2008 10:39 PM
    Tuesday, August 5, 2008 12:08 AM