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Failing WGA Validation RRS feed

  • Question

  • For some reason, my machine started generating errrors about failing Windows Genuine Advantage validation this afternoon.  Windows XP has been on this machine for several years and is a valid copy purchased from a recognized retail vendor.

     

    I tried installing the WGA Active X control, but that seems to be going around in a circle.  I click "Install Active X Control" and then run, but it doesn't appear to be doing what the system is looking for.

     

    I ran the diag and got the following:

     

    Failed Windows Validation Active X Loaded

     

    When I try to install the Active X control, the circle just continues.

     

    The Genuine Advantage Diag Tool yields the following:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-  (edit by me)

    Windows Product Key Hash: 0XQNRMJrpewCOrcGth9vsBWQ5uU=
    Windows Product ID: 55285-014-8111091-21649
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {F0F61B84-69B8-4E17-AD33-6F6F58D800F0}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Not Registered. - 0x800703e71.7.36.0
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F0F61B84-69B8-4E17-AD33-6F6F58D800F0}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8HK74</PKey><PID>55285-014-8111091-21649</PID><PIDType>5</PIDType><SID>S-1-5-21-842925246-1682526488-1060284298</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V-133 ACPI BIOS Revision 1005A</Version><SMBIOSVersion major="2" minor="3"/><Date>20010606000000.000000+000</Date></BIOS><HWID>5020330F01842159</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5FBD60191D1DD00</Val><Hash>J1CKVy4QHu0/xpFl3lb+lTn+kKc=</Hash><Pid>73931-640-2436884-57784</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    I have tried registering the list of dll's provided somewhere in the tech docs, but that didn't help.  I have updated the browser to IE7 and that didn't help either.  I did get a validation ID to download IE7, but that is as far as it would allow me to go.

     

    Hopefully the validation server is not down, because I have spent over 3 hours with this machine.  I have turned off ZoneAlarm and NAV temporarily with no change.

     

    Any help would be appreciated.

     

    Thanks

     

    Rich

     

     

     

    Friday, August 17, 2007 9:06 PM

Answers

  • Rich,

     

    Please re-run the diag tool and paste everything. You took out a subset of the product key. The diag tool will not copy all of the 5X5 part of the key. 

     

    Thank you,

     

    Stephen Holm, MS

     

    Friday, August 17, 2007 10:24 PM
  • Sorry about that:

     

    In the meantime, I ran a chkdsk against the drive.  It found bad clusters in the sectors containing the file c:\windows\system32\Legitc~1.dll and supposedly repaired it.  Now when windows starts, I still get the WGA error, but if I follow the help screens it will validate and let me download the updates.  The problem is that the error icon does not disappear from the system tray and everytime I restart the system, it returns and I have to do the manual validation.  I tried registering the dll but that didn't help.  The following diag is with the repaired copy and after I tried running the repair again.

     

    Thanks,

     

    Rich

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-J7863-248QV-8HK74
    Windows Product Key Hash: 0XQNRMJrpewCOrcGth9vsBWQ5uU=
    Windows Product ID: 55285-014-8111091-21649
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {F0F61B84-69B8-4E17-AD33-6F6F58D800F0}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F0F61B84-69B8-4E17-AD33-6F6F58D800F0}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8HK74</PKey><PID>55285-014-8111091-21649</PID><PIDType>5</PIDType><SID>S-1-5-21-842925246-1682526488-1060284298</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V-133 ACPI BIOS Revision 1005A</Version><SMBIOSVersion major="2" minor="3"/><Date>20010606000000.000000+000</Date></BIOS><HWID>5020330F01842159</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5FBD60191D1DD00</Val><Hash>J1CKVy4QHu0/xpFl3lb+lTn+kKc=</Hash><Pid>73931-640-2436884-57784</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, August 17, 2007 11:38 PM
  • Hello Trainman,

     

    Please delete the legitcheckcontrol in the systems 32 folder. Next visit http://www.microsoft.com/genuine and try the process again. This should resolve your problem. Please let us know if this works.  Take care.

     

     

    STephen Holm, MS

    Saturday, August 18, 2007 12:42 AM
  • Thanks Stephen.  I actually copied the control file from another machine and that solved the problem.  A corrupt dll is generally the last thing that you think about in a situation like this, but then again who ever said that computers behave logically? 

     

    Have a great weekend!!

    Saturday, August 18, 2007 12:24 PM
  • Hello Trainman

     

    Great your up and running :-).  Yes computers can challenge us to our wits end but again it is a great feeling once the problem has been solved. Take care and have a great week.

     

    Stephen Holm, MS

     

    Monday, August 20, 2007 8:03 PM

All replies

  • Rich,

     

    Please re-run the diag tool and paste everything. You took out a subset of the product key. The diag tool will not copy all of the 5X5 part of the key. 

     

    Thank you,

     

    Stephen Holm, MS

     

    Friday, August 17, 2007 10:24 PM
  • Sorry about that:

     

    In the meantime, I ran a chkdsk against the drive.  It found bad clusters in the sectors containing the file c:\windows\system32\Legitc~1.dll and supposedly repaired it.  Now when windows starts, I still get the WGA error, but if I follow the help screens it will validate and let me download the updates.  The problem is that the error icon does not disappear from the system tray and everytime I restart the system, it returns and I have to do the manual validation.  I tried registering the dll but that didn't help.  The following diag is with the repaired copy and after I tried running the repair again.

     

    Thanks,

     

    Rich

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-J7863-248QV-8HK74
    Windows Product Key Hash: 0XQNRMJrpewCOrcGth9vsBWQ5uU=
    Windows Product ID: 55285-014-8111091-21649
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {F0F61B84-69B8-4E17-AD33-6F6F58D800F0}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F0F61B84-69B8-4E17-AD33-6F6F58D800F0}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8HK74</PKey><PID>55285-014-8111091-21649</PID><PIDType>5</PIDType><SID>S-1-5-21-842925246-1682526488-1060284298</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V-133 ACPI BIOS Revision 1005A</Version><SMBIOSVersion major="2" minor="3"/><Date>20010606000000.000000+000</Date></BIOS><HWID>5020330F01842159</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5FBD60191D1DD00</Val><Hash>J1CKVy4QHu0/xpFl3lb+lTn+kKc=</Hash><Pid>73931-640-2436884-57784</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, August 17, 2007 11:38 PM
  • Hello Trainman,

     

    Please delete the legitcheckcontrol in the systems 32 folder. Next visit http://www.microsoft.com/genuine and try the process again. This should resolve your problem. Please let us know if this works.  Take care.

     

     

    STephen Holm, MS

    Saturday, August 18, 2007 12:42 AM
  • Thanks Stephen.  I actually copied the control file from another machine and that solved the problem.  A corrupt dll is generally the last thing that you think about in a situation like this, but then again who ever said that computers behave logically? 

     

    Have a great weekend!!

    Saturday, August 18, 2007 12:24 PM
  • Hello Trainman

     

    Great your up and running :-).  Yes computers can challenge us to our wits end but again it is a great feeling once the problem has been solved. Take care and have a great week.

     

    Stephen Holm, MS

     

    Monday, August 20, 2007 8:03 PM