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Windows no longer valid. RRS feed

  • Question

  • A friend has had this computer for 6 years.  This summer she started getting the message that the copy of Windows XP Home Editon with service pack 3 was no longer valid.  Not sure if it related but she also started getting adult popups and had some trojan horse viruses.  The product key on the side of the computer is different that what shows below but again she's had no problems until this summer.  Thanks.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23690
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {4777FFA3-B0C7-4787-91F6-0B8DDFD6591E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4777FFA3-B0C7-4787-91F6-0B8DDFD6591E}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23690</PID><PIDType>1</PIDType><SID>S-1-5-21-527237240-308236825-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DQ176A-ABA a430n</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.07   </Version><SMBIOSVersion major="2" minor="3"/><Date>20031015000000.000000+000</Date></BIOS><HWID>3E0635170184A06F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57014</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 104EA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, September 4, 2009 2:41 AM

Answers

  • Hello steveoshaug,

    Right now, your friend's HP Pavilion computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) and/or region(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently (end of March, 2009 for time zones other than USA, and very recently for some USA time zones) had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    If you search this forum for the reported product key 3R89F-D2KXW-VPK3J you will see that many posters have fallen victim to this counterfeited product key.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Regarding Office, please refer to the mgadiag extract below:
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    According to the report, unfortunately your Office installation is also nongenuine, for the same reasons as your Windows installation.  It is an unauthorized installation of a Volume Licensing edition of Office 2003 Professional, and such installation was done with a widely pirated and now-blocked Volume Licensing Key.

    Consumer licenses for XP and Office will always be accompanied by Certificates of Authenticity (CoA), sometimes on the retail box in which retail product was purchased, and other times affixed to the computer (XP) or affixed to the CD folder (Office) when preinstalled by the computer's manufacturer/systembuilder.

    You noted that the computer has a product key for XP Home Edition on the side of the computer.  On an HP computer we would expect that to be a Certificate of Authenticity for XP Home.

    If so, the solution to this problem is simple.  First, backup and offload any data to be saved, then use the HP supplied recovery solution to put the original and genuine XP Home back onto the computer.  The recovery solution is usually one or more CDs that came with the computer, or that were to be generated using a utility that came with the computer, or a recovery procedure that uses data saved on the computer's hard disk drive, or a combination of these.  More tech support information about the computer can be viewed at http://h10025.www1.hp.com/ewfrf/wc/product?product=389932&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, September 4, 2009 9:21 PM
    Friday, September 4, 2009 3:37 AM