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Renewing subscription with a new Product Key RRS feed

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    There should be a simple way to renew your current subscription when you have purchased another hard copy of One Care ( on sale ) by providing an online link where you could just enter your new Product Key to extend another year.
    Thursday, February 28, 2008 8:53 PM

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    There is. Click Renew in OneCare and sign in to the Billing site that opens; then choose "Prepaid PIN" as a payment. Enter the product key and you've extended your subscription for another 12 months. Simple enough.

    Thursday, February 28, 2008 11:35 PM
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    This did not work. I get a code 2002

    Friday, February 29, 2008 5:46 PM
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    Are you signing in to billing with the same LiveID that has a subscription? Try going to http://billing.microsoft.com in your browser and signing in. Choose OneCare then Renew this service, and then enter your key.

    Friday, February 29, 2008 8:23 PM
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    Make sure that the Subscription ID shown in OneCare - Help/About... - is the LiveID you are signing into the Billing site with.

    -steve

     

    Friday, February 29, 2008 9:39 PM
    Moderator