locked
Windows 7 build 7601 Windows is not genuine error RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4907223D-6F5A-4360-8C8E-07610147AF01}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x80092003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4907223D-6F5A-4360-8C8E-07610147AF01}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1409963093-1554867355-582429529</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1215B</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0310</Version><SMBIOSVersion major="2" minor="6"/><Date>20110322000000.000000+000</Date></BIOS><HWID>F5180600018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 8:10:2011 10:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAIAAAACAAAAAgABAAEAJJQMRrCHlGfOcFQhYj0u7a4csjz8CA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SLIC   _ASUS_  Notebook
      SSDT   AMD     POWERNOW
      SSDT   AMD     POWERNOW

    Windows 7 Home Prem OA

    • Changed type gmags16 Tuesday, October 23, 2012 5:05 PM
    • Changed type gmags16 Tuesday, October 23, 2012 5:06 PM
    Tuesday, October 23, 2012 2:23 PM

Answers

  • I started to run the chkdsk command.  As I was trying to shut down, the mouse pad started malfunctioning and when I looked at the netbook more closely it seems the netbook has been dropped at some point because there's physical damage to the casing.  I'm not going to bother with trying to fix it now it would still have to go for repair for the mouse pad.  Thanks for your help though. 
    Wednesday, October 24, 2012 5:20 PM

All replies

  • I'm also having the same Windows 7 Build 7601 not genuine error.  I've gone as far as the above command codes and received these results:

    07/13/2009  10:32 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\Media\Sonata

    07/13/2009  10:32 PM    <DIR>          .
    07/13/2009  10:32 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService

    07/13/2009  09:45 PM    <DIR>          Desktop
    07/13/2009  09:45 PM    <DIR>          Documents
    07/13/2009  09:45 PM    <DIR>          Downloads
    07/13/2009  09:45 PM    <DIR>          Favorites
    07/13/2009  09:45 PM    <DIR>          Links
    07/13/2009  09:45 PM    <DIR>          Music
    07/13/2009  09:45 PM    <DIR>          Pictures
    07/13/2009  09:45 PM    <DIR>          Videos
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
    Windows

    07/13/2009  09:45 PM    <DIR>          Recent
    07/13/2009  09:45 PM    <DIR>          SendTo
    07/13/2009  09:45 PM    <DIR>          Start Menu
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
    Windows\Recent

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
    Windows\SendTo

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
    Windows\Start Menu

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Desktop

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Documents

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Downloads

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Favorites

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Links

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Music

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Pictures

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService\Videos

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService

    07/13/2009  09:45 PM    <DIR>          Desktop
    07/13/2009  09:45 PM    <DIR>          Documents
    07/13/2009  09:45 PM    <DIR>          Downloads
    07/13/2009  09:45 PM    <DIR>          Favorites
    07/13/2009  09:45 PM    <DIR>          Links
    07/13/2009  09:45 PM    <DIR>          Music
    07/13/2009  09:45 PM    <DIR>          Pictures
    07/13/2009  09:45 PM    <DIR>          Videos
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows

    07/13/2009  09:45 PM    <DIR>          Recent
    07/13/2009  09:45 PM    <DIR>          SendTo
    07/13/2009  09:45 PM    <DIR>          Start Menu
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\Recent

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\SendTo

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\Windows\Start Menu

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Desktop

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Documents

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Downloads

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Favorites

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Links

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Music

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Pictures

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService\Videos

    07/13/2009  09:45 PM    <DIR>          .
    07/13/2009  09:45 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\System32\config\systemprofile

    08/09/2011  09:13 AM    <DIR>          Contacts
                   0 File(s)              0 bytes

     Directory of C:\Windows\System32\config\systemprofile\Contacts

    08/09/2011  09:13 AM    <DIR>          .
    08/09/2011  09:13 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\System32\Macromed\Flash

    10/23/2012  09:33 AM        12,989,368 Flash64_11_4_402_287.ocx
                   1 File(s)     12,989,368 bytes

     Directory of C:\Windows\System32\restore

    08/09/2011  09:19 AM                76 MachineGuid.txt
                   1 File(s)             76 bytes

     Directory of C:\Windows\SysWOW64\Macromed\Flash

    10/23/2012  09:33 AM         9,641,400 Flash32_11_4_402_287.ocx
                   1 File(s)      9,641,400 bytes

     Directory of C:\Windows\Web\Wallpaper

    07/14/2009  12:44 AM    <DIR>          Architecture
    07/14/2009  12:44 AM    <DIR>          Characters
    07/14/2009  12:44 AM    <DIR>          Landscapes
    07/14/2009  12:44 AM    <DIR>          Nature
    07/14/2009  12:44 AM    <DIR>          Scenes
                   0 File(s)              0 bytes

     Directory of C:\Windows\Web\Wallpaper\Architecture

    07/14/2009  12:44 AM    <DIR>          .
    07/14/2009  12:44 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\Web\Wallpaper\Characters

    07/14/2009  12:44 AM    <DIR>          .
    07/14/2009  12:44 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\Web\Wallpaper\Landscapes

    07/14/2009  12:44 AM    <DIR>          .
    07/14/2009  12:44 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\Web\Wallpaper\Nature

    07/14/2009  12:44 AM    <DIR>          .
    07/14/2009  12:44 AM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\Web\Wallpaper\Scenes

    07/14/2009  12:44 AM    <DIR>          .
    07/14/2009  12:44 AM    <DIR>          ..
                   0 File(s)              0 bytes

         Total Files Listed:
                 303 File(s)    581,468,437 bytes
                 159 Dir(s)  72,430,034,944 bytes free

    C:\windows\system32>ICACLS C:\Windows\System32\7b*.*
    C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d
    -8115-601632D005A0 NT AUTHORITY\SYSTEM:(I)(F)

                       BUILTIN\Administrators:(I)(F)

                       BUILTIN\Users:(I)(RX)

    C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d
    -8115-601632D005A0 NT AUTHORITY\SYSTEM:(I)(F)

                       BUILTIN\Administrators:(I)(F)

                       BUILTIN\Users:(I)(RX)

    Successfully processed 2 files; Failed processing 0 files

    C:\windows\system32>ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami
    ng\Microsoft\SoftwareProtectionPlatform
    C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

                   BUILTIN\Administrators:(I)(OI)(CI)(F)

                   NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\windows\system32>DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\
    Microsoft\SoftwareProtectionPlatform
     Volume in drive C has no label.
     Volume Serial Number is 9C10-43E6

     Directory of C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\SoftwareProtectionPlatform

    10/24/2012  04:42 AM    <DIR>          .
    10/24/2012  04:42 AM    <DIR>          ..
    07/13/2009  09:46 PM    <DIR>          Cache
    10/23/2012  06:23 AM         7,113,171 tokens.bar
                   1 File(s)      7,113,171 bytes
                   3 Dir(s)  72,430,034,944 bytes free

    C:\windows\system32>

    • Edited by gmags16 Tuesday, October 23, 2012 1:27 PM Thought i was missing info.
    • Split by Noel D PatonModerator Tuesday, October 23, 2012 6:37 PM thread hijack
    • Merged by Noel D PatonModerator Tuesday, October 23, 2012 6:40 PM originally a thread hijack - OP has now created a new thread
    Tuesday, October 23, 2012 1:20 PM
  • Your problem is VERY different to that in the thread to which you originally responded

    File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x80092003]

     

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     

     You will be told that the drive is locked,

     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) -

     

    then run the SFC.

     

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     

     Wait for the scan to finish - make a note of any error messages - and then reboot.

     Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, October 23, 2012 6:45 PM
    Moderator
  • I started to run the chkdsk command.  As I was trying to shut down, the mouse pad started malfunctioning and when I looked at the netbook more closely it seems the netbook has been dropped at some point because there's physical damage to the casing.  I'm not going to bother with trying to fix it now it would still have to go for repair for the mouse pad.  Thanks for your help though. 
    Wednesday, October 24, 2012 5:20 PM
  • Ouch!

    You have my sympathy - check your insurances to see if accidantal cover is included.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, October 24, 2012 5:38 PM
    Moderator