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Can't configure MS Dynamics CRM 2013 for Outlook -CRM 2011 upgraded to CRM 2013 RRS feed

  • Question

  • Hi,

    I met a problem for the crm 2013 for outlook client, when I installed the client on my PC, I can't to finish the configuration wizard.

    Pop-up an error message:

    The requested record was not found orr you do not have sufficient permissions to view it.

    the below is the error log, any advice? Thanks a lot.

    17:15:06|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 9/26/2014 5:15:06 PM ===
    17:15:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    17:15:06|   Info| Client Configuration Wizard Version      : 6.1.0000.0581
    17:15:06|   Info| Client Configuration Wizard LanguageID   : 1033
    17:15:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    17:15:06|   Info| Query all rows in profile table
    17:15:06|   Info| Outlook is not initialized
    17:15:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    17:15:07|  Error| Exception : Microsoft Outlook has not been configured with an account yet. Configure Outlook, and then start the Microsoft Dynamics CRM for Outlook Configuration Wizard again.    at Microsoft.Crm.Application.Outlook.Config.Validator.ValidateLaunchCondition()
       at Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize(String[] args, Boolean runInsideOutlook)
       at Microsoft.Crm.Application.Outlook.Config.ClientConfig.Start(String[] args, Boolean runInsideOutlook)
    17:15:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
    17:15:11|   Info| Exit code: Failure
    17:15:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
    17:15:11|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging stopped: 9/26/2014 5:15:11 PM ===
    17:17:44|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 9/26/2014 5:17:44 PM ===
    17:17:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    17:17:44|   Info| Client Configuration Wizard Version      : 6.1.0000.0581
    17:17:44|   Info| Client Configuration Wizard LanguageID   : 1033
    17:17:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    17:17:44|   Info| Query all rows in profile table
    17:17:44|   Info| Outlook is  initialized
    17:17:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    17:17:44|   Info| Client Configuration Wizard Running Mode : ReducedUI
    17:18:10|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 9/26/2014 5:18:10 PM ===
    17:18:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    17:18:10|   Info| Client Configuration Wizard Version      : 6.1.0000.0581
    17:18:10|   Info| Client Configuration Wizard LanguageID   : 1033
    17:18:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    17:18:10|   Info| Query all rows in profile table
    17:18:10|   Info| Outlook is  initialized
    17:18:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    17:18:10|   Info| Client Configuration Wizard Running Mode : Normal
    17:18:10|   Info| Configuration file Type : Online.
    17:18:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
    17:18:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    17:18:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
    17:18:10|   Info| Logon mapi store
    17:18:10|   Info| Logon admin service
    17:18:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    17:18:10|   Info| Query all rows in msg service table
    17:18:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    17:18:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    17:18:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    17:18:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    17:18:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
    17:18:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
    17:18:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
    17:18:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    17:18:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    17:18:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    17:18:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    17:18:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    17:18:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    17:18:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    17:18:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    17:18:46|   Info| Fill organization comboBox with server information.
    17:18:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    17:18:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    17:19:01|   Info| Action type : Add.
    17:19:01|   Info| Add GlobalRepositoryConfigurator.
    17:19:01|   Info| Add AddinConfigurator.
    17:19:01|   Info| Add OrganizationRepositoryConfigurator.
    17:19:01|   Info| Add PrimaryConfigurator.
    17:19:01|   Info| Add OutlookConfigurator.
    17:19:01|   Info| Add FinalConfiguratorConfigurator.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    17:19:01|   Info| Get action list.
    17:19:01|   Info| Get action total progress : 55.
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
    17:19:01|   Info| Action command type : Add.
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    17:19:01|   Info| Deleted user application files.
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    17:19:01|   Info| Copied registry values created by setup in HKLM to HKCU on configuration
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    17:19:01|   Info| Set default settings to client configuration.
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    17:19:01|   Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
    17:19:01|   Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    17:19:01|   Info| Created Crm allow list key.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    17:19:01|   Info| Set laptop client registry key values.
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    17:19:01|   Info| No extended chars in xrmservices/2011/organization.svc were found. No need for short naming.
    17:19:01|   Info| Set platform root registry keys.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    17:19:01|   Info| Set platform root key value.
    17:19:01|   Info| Set user id registry key.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    17:19:01|   Info| Set configuration registry key values.
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    17:19:01|   Info| Added SQM registry keys.
    17:19:01|   Info| Added SQM queue directory.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    17:19:01|   Info| Added SQM registry key values and directory.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    17:19:01|   Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    17:19:01|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:19:01|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:19:01|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:19:01|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:19:01|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:19:01|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    17:19:01|   Info| Registered the form region for IPM.Note in Office registry hive.
    17:19:01|   Info| Registered the form region for IPM.Appointment in Office registry hive.
    17:19:01|   Info| Registered the form region for CRM.Task in Office registry hive.
    17:19:01|   Info| Registered the form region for CRM.Contact in Office registry hive.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    17:19:01|   Info| Created Crm integrate key.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    17:19:01|   Info| Set org-based registry values.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    17:19:01|   Info| Set Primary Org values.
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    17:19:01|   Info| Logon mapi store
    17:19:01|   Info| Logon admin service
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    17:19:01|   Info| Query all rows in msg service table
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    17:19:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    17:19:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
    17:21:50|  Error| Exception : systemform With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
       at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
       at Microsoft.Crm.Application.Forms.FormDescriptorLoader.DataSourceRetrieve(FormDescriptorCacheKey key, IOrganizationContext context)
       at Microsoft.Crm.Application.Forms.FormDescriptorCache.ClientFormDescriptorDefinitionCache.EntityLoader.LoadCacheData(FormDescriptorCacheKey key, IOrganizationContext context)
       at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
       at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
       at Microsoft.Crm.Application.Forms.FormDescriptorCache.ClientFormDescriptorDefinitionCache.LookupEntry(FormDescriptorCacheKey key, IOrganizationContext context)
       at Microsoft.Crm.Application.Forms.FormDescriptorLoader.LoadCacheData(FormDescriptorCacheKey key, IOrganizationContext context)
       at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
       at Microsoft.Crm.Caching.CrmSharedMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context)
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
       at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)

    Friday, September 26, 2014 9:44 AM