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Windows OneCare appears to install -- but doesn't RRS feed

  • Question

  • I had been using OneCare on my household computers and when it announced that it was about to expire, I bought a new copy at Costco.   Following instructions, I uninstalled the previous version plus some vestigial traces of MacAfee anti-virus software, then tried to install the new OneCare.  It appeared to work, announcing that it had been successfully installed, except that it never asked for the activation code.  When I restarted the computers, the program announced that it was about to expire, just as though the new copy had never been installed.  I have repeated the install process three times, each time getting the same results except that OneCare now announces that it has expired.  Can you help?

    Wednesday, December 10, 2008 10:52 PM

Answers

  • Your mistake is the uninstall/re-install, as it's completely unnecessary. You only need to use the 25-Character PIN found on an orange label inside the box to renew your existing subscription. The PIN is either on a small card or the back of the CD case in newer boxes.

     

    To renew the subscription, at https://billing.microsoft.com log into the Live ID originally used for your subscription, it should be displayed on the screen after you log in. Then select "To renew your subscription with a Product Key or prepaid PIN, click here." Then follow the prompts and fill in the 25 character PIN when requested.

     

    The date should change in the billing account right away, but it could take over 24 hours for your PC OneCare to change from red to green.

     

    The following is a post explaining "How to Renew a Subscription to Windows Live OneCare" in more detail.

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2908249&SiteID=2

     

    OneCareBear
    Thursday, December 11, 2008 1:54 AM
    Moderator