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"New Number" is greyed out RRS feed

  • Question

  • I have a OCS 2007 R2 implementation with a mediation server and CCM 6.1.  In the MOC I'm able to dial internally to extensions or outside through CCM with no problem by using the text box at the top.  However, when I right-click on a contact the "New Number..." option is greyed (grayed?)-out and I'm unable to add new numbers.  I found a previous post that pointed at the mediation server being a virtual but this isn't the case here.  Why is that greyed out and how do I fix it?  Thanks!

    • Edited by Jason.Smith Friday, June 26, 2009 5:51 PM fixing double encoding in title
    Thursday, June 18, 2009 7:24 PM