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Blocked Product Key - 100% Legit stopped working :-( RRS feed

  • Question

  • Purchased from Amazon a few years ago on the official launch date of Windows 7 the key worked perfectly until 2011 then it stopped, its 100% legit yet it says its been blocked why !!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GWMKB-247VH-R7BW3
    Windows Product Key Hash: Zrwfh0zDV3xz5CeOYzNufxhkvL0=
    Windows Product ID: 00359-112-1828934-85075
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B74B3570-9F48-4890-BE2C-69237A9EEEB7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-182893-00-2057-7600.0000-0172011
    Installation ID: 009761266860326076807691759406319274830376212342319711
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: R7BW3
    License Status: Initial grace period
    Time remaining: 42120 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 17/01/2011 21:29:21

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAQABAAAAAgABAAEAJJQ82PIJXkaSACy1QMLOcGoqgLSElZyI8CA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW
      SLIC   ACRSYS  ACRPRDCT

     

    Monday, January 17, 2011 9:30 PM

Answers

  • Hello Matt,

      Luckily, there is enough of the Diagnostic Report that my tool was able to pull up some details on the Product Key. 

      The key is showing as having been Activation Blocked due to abuse.  While "abuse" is a fairly generic term, given that the Activation History for this key shows over 50 activations (and/or Activation attempts) it's clear that the Block was applies due to excessive activations.

      My suggestion would be to start the Activation By Phone wizard (so it can tell you the phone number for your local Activation Call Center).  Once you call the number, either select the option to talk to a Live Activation Rep or if there is no option, don't enter anything into the phone prompt.  This will force the phone prompt to transfer you to a Live Rep.

      Once you are talking to a Rep, request an escalation to have the Product key unblocked.

     

    Note: to start the Activate by Phone wizard, Click the Start button and type: slui 4 hit enter and then select your location.

     

    Hope that helps,


    Darin MS
    • Marked as answer by Darin Smith MS Monday, January 17, 2011 11:33 PM
    Monday, January 17, 2011 11:31 PM

All replies

  • Also the online Validation system

    http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en

    Tells me my version of Windows is Genuine so erm how do they get off blocking my Product Key when it#s legitmate, i got offered to speak to support and to pay for it but why should i when i paid for this software ?

    Monday, January 17, 2011 9:35 PM
  • "Matt Blackwood" wrote in message news:9e1a96e5-74f2-4bf8-afe4-9b7023923532...

    Also the online Validation system

    http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en

    Tells me my version of Windows is Genuine so erm how do they get off blocking my Product Key when it#s legitmate, i got offered to speak to support and to pay for it but why should i when i paid for this software ?


    The Validation system will always report an unactivated system inside the Grace period as being genuine - 'benefit of the doubt' applies.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 17, 2011 10:52 PM
    Moderator
  • "Matt Blackwood" wrote in message news:63258bde-a300-4ee6-ab92-f66da95d6820...

    Purchased from Amazon a few years ago on the official launch date of Windows 7 the key worked perfectly until 2011 then it stopped, its 100% legit yet it says its been blocked why !!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GWMKB-247VH-R7BW3
    Windows Product Key Hash: Zrwfh0zDV3xz5CeOYzNufxhkvL0=
    Windows Product ID: 00359-112-1828934-85075
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    There is a large ____ of the report missing - please repost with the FULL report!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 17, 2011 10:56 PM
    Moderator
  • Hello Matt,

      Luckily, there is enough of the Diagnostic Report that my tool was able to pull up some details on the Product Key. 

      The key is showing as having been Activation Blocked due to abuse.  While "abuse" is a fairly generic term, given that the Activation History for this key shows over 50 activations (and/or Activation attempts) it's clear that the Block was applies due to excessive activations.

      My suggestion would be to start the Activation By Phone wizard (so it can tell you the phone number for your local Activation Call Center).  Once you call the number, either select the option to talk to a Live Activation Rep or if there is no option, don't enter anything into the phone prompt.  This will force the phone prompt to transfer you to a Live Rep.

      Once you are talking to a Rep, request an escalation to have the Product key unblocked.

     

    Note: to start the Activate by Phone wizard, Click the Start button and type: slui 4 hit enter and then select your location.

     

    Hope that helps,


    Darin MS
    • Marked as answer by Darin Smith MS Monday, January 17, 2011 11:33 PM
    Monday, January 17, 2011 11:31 PM