Answered by:
Not Genuine Popup - 0x8004FE21

Question
-
Windows 7 Home Premium OEM on a Acer Laptop just started to popup 'not genuine' when I resolve it takes me to a UK website and says please buy a copy of the software...
I have been using CCcleaner which I now feel causes this problem
Did some online checking, one thing I did notice was the license key was not the same as the sticker on the bottom of my laptop. I changed this using a how to online, and it seemed to take, was validated fine. But I still get the popup...
Any help would be appreciated, also any idea how long until my machine stops working...
Here is my MGAdiag readout:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9V2FC-BP6MW-GCK6G
Windows Product Key Hash: IiKTWNUki4O4BydiEh5RDQk/UCw=
Windows Product ID: 00359-OEM-9817226-85185
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1672D985-9A9E-49C8-B2C5-742942CB3C98}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1672D985-9A9E-49C8-B2C5-742942CB3C98}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GCK6G</PKey><PID>00359-OEM-9817226-85185</PID><PIDType>8</PIDType><SID>S-1-5-21-302406145-1353727605-1919494349</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5560</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V1.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20110624000000.000000+000</Date></BIOS><HWID>13FB3E07018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-172-285185-02-4105-7601.0000-2762012
Installation ID: 018186169060273341189640681345944135358215136860714193
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GCK6G
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 04/10/2012 11:42:56 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:4:2012 11:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: RAAAAAMAAQABAAIAAgACAAAACAABAAEAonY+FRxBTjTNUPL7FIK+liYg3ohyvGI9kPdSJhAf3lzS2XKKvkFb4OAuAGo=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
UEFI ACRSYS ACRPRDCT
UEFI ACRSYS ACRPRDCT
SSDT AMD POWERNOW
SSDT AMD POWERNOW
UEFI ACRSYS ACRPRDCT
Thursday, October 4, 2012 5:46 PM
Answers
-
That looks fine -
This one was me, playing with the system to try and break it :)
I knew that a corrupted CATROOT2 folder caused problems with Windows Updates, so wanted to see what it did to an MGADiag report - it's actually a lot less common a cause than the IRST drivers, which is why we go for those first.
Good luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by basic-ms Friday, October 5, 2012 8:48 PM
Friday, October 5, 2012 8:34 PMModerator
All replies
-
it is never a good idea to use registry cleaners.
The common cause for these mismatches is a faulty Intel Rapid Storage Tech driver
Download and install the latest version from....
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730
then run another MGADiag report and post the results.
Thursday, October 4, 2012 8:22 PMAnswerer -
CCLeaner of itself does not cause this problem - however, as George says, Registry Cleaners as a class should ALWAYS be avoided. They are without exception designed more to produce nice statistics, than to do your system any good.
Please do yourself and your PC a favour and switch off the registry-scanning capabilities of CCleaner, and leave Windows to look after the registry itself.
I agree with George's analysis of your problem - please post back with details and a new MGADiag report, whatever the result of installation.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Thursday, October 4, 2012 9:50 PMModerator -
my machine is AMDFriday, October 5, 2012 2:11 AM
-
PLease try installing the drivers anyhow - they may still install, as it depends on the actualchipset in use, rather than the CPU.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, October 5, 2012 8:27 AMModerator -
I read the readme and it doesn't apply to my laptop, it has AMD SATA drivers.
This problem is beyond annoying, I have called tech support, reported to counterfeit, read pages and pages on forums. And why? my legally purchased Acer Laptop with OEM supplied OS is flagging as not genuine. This IMO this is a microsoft f'up, something changed with the last windows update that I was blessed with receiving. I have better things to do with my time and love having the response from support being for me to purchase a new copy and wipe my computer and reinstall. Really?
I appreciate the assistance but this is really frustrating, there is no choice but to use microsoft, if and when there is I foresee them crashing to the ground.
Friday, October 5, 2012 3:50 PM -
If you can't or won't follow directions, we can't help.
try this.
Open Windows Explorer and navigate to the C:\Windows\System32 folder. find the Catroot2 folder there, and right-click on it - select Properties.
In the General tab, clear the box beside 'Read-only (Only.....' by clicking in it until it's empty (it cycles around three values)
Click Apply.
Accept any warnings that come up - if you get a 'Ignore/Ignore All/Try again' option, pick 'Ignore all'
Once complete (may be almost instantaneous),
reboot, and run another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, October 5, 2012 3:57 PMModerator -
Noel,
Again I appreciate your assistance, and you seem to be assisting alot of people with this problem.
From the readme for the Intel Rapid Storage Tech driver
************************************************************
* 1. OVERVIEW
************************************************************
Intel(R) Rapid Storage Technology is designed to provide
functionality for the following Storage Controllers:
RAID Controllers:
- Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller
- Intel(R) Mobile Express Chipset SATA RAID Controller
- Intel(R) ICH7MDH SATA RAID Controller
- Intel(R) ICH7R/DH SATA RAID Controller
AHCI Controllers:
- Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller
- Intel(R) Mobile Express Chipset SATA AHCI Controller
- Intel(R) 5 Series/3400 Series SATA AHCI Controller
- Intel(R) 5 Series 4 Port SATA AHCI Controller
- Intel(R) 5 Series 6 Port SATA AHCI Controller
- Intel(R) ICH10D/DO SATA AHCI Controller
- Intel(R) ICH10R SATA AHCI Controller
- Intel(R) EP80579 SATA AHCI Controller
- Intel(R) ICH9M-E/M SATA AHCI Controller
- Intel(R) ICH9R/DO/DH SATA AHCI Controller
- Intel(R) ICH7M/MDH SATA AHCI Controller
- Intel(R) ICH7R/DH SATA AHCI Controller
************************************************************
* 2. SYSTEM REQUIREMENTS
************************************************************
1. The system must contain one of the Intel controllers listed in
section 1 above and one of the following processors:
- Intel(R) vPro
- Intel(R) Celeron
- Intel(R) PentiumMy machine has none of these it has AMD chipset, SATA drivers, AMD graphics card and AMD processor.
I did the catroot2 removal of read-only, rebooted and re-ran the MGADiag report.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9V2FC-BP6MW-GCK6G
Windows Product Key Hash: IiKTWNUki4O4BydiEh5RDQk/UCw=
Windows Product ID: 00359-OEM-9817226-85185
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1672D985-9A9E-49C8-B2C5-742942CB3C98}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1672D985-9A9E-49C8-B2C5-742942CB3C98}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GCK6G</PKey><PID>00359-OEM-9817226-85185</PID><PIDType>8</PIDType><SID>S-1-5-21-302406145-1353727605-1919494349</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5560</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V1.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20110624000000.000000+000</Date></BIOS><HWID>13FB3E07018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-172-285185-02-4105-7601.0000-2762012
Installation ID: 018186169060273341189640681345944135358215136860714193
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GCK6G
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 05/10/2012 10:38:23 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:4:2012 21:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: RAAAAAMAAQABAAIAAgACAAAACAABAAEAonY+FRxBTjTNUPL7FIK+liYg3ohyvGI9kPdSJhAf3lzS2XKKvkGxcOAuAGo=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
UEFI ACRSYS ACRPRDCT
UEFI ACRSYS ACRPRDCT
SSDT AMD POWERNOW
SSDT AMD POWERNOW
UEFI ACRSYS ACRPRDCT
Friday, October 5, 2012 4:50 PM -
OK - we'll have to try the more surgical approach then.
Open an Elevated Command Prompt, and run the following commands.
NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC
Wait 10 minutes, then reboot twice - post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Friday, October 5, 2012 8:35 PM
Friday, October 5, 2012 5:06 PMModerator -
Interestingly that looks like it fixed the issue, how on earth do you figure this stuff out?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9V2FC-BP6MW-GCK6G
Windows Product Key Hash: IiKTWNUki4O4BydiEh5RDQk/UCw=
Windows Product ID: 00359-OEM-9817226-85185
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1672D985-9A9E-49C8-B2C5-742942CB3C98}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1672D985-9A9E-49C8-B2C5-742942CB3C98}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GCK6G</PKey><PID>00359-OEM-9817226-85185</PID><PIDType>8</PIDType><SID>S-1-5-21-302406145-1353727605-1919494349</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5560</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V1.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20110624000000.000000+000</Date></BIOS><HWID>13FB3E07018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-172-285185-02-4105-7601.0000-2762012
Installation ID: 018186169060273341189640681345944135358215136860714193
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GCK6G
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 05/10/2012 2:06:31 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:4:2012 21:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: RAAAAAMAAQABAAIAAgACAAAACAABAAEAonY+FRxBTjTNUPL7FIK+liYg3ohyvGI9kPdSJhAf3lzS2XKKvkHrauAuAGo=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
UEFI ACRSYS ACRPRDCT
UEFI ACRSYS ACRPRDCT
SSDT AMD POWERNOW
SSDT AMD POWERNOW
UEFI ACRSYS ACRPRDCT
Friday, October 5, 2012 8:07 PM -
Just installed all the latest updates, rebooted and did the MGADiag report.
All clear and good.
Thanks Noel, much appreciated. Not sure why MS cant figure this out instead of cause such a headache.
Cheers.
Friday, October 5, 2012 8:28 PM -
That looks fine -
This one was me, playing with the system to try and break it :)
I knew that a corrupted CATROOT2 folder caused problems with Windows Updates, so wanted to see what it did to an MGADiag report - it's actually a lot less common a cause than the IRST drivers, which is why we go for those first.
Good luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by basic-ms Friday, October 5, 2012 8:48 PM
Friday, October 5, 2012 8:34 PMModerator