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I have a Certificate of Authenticity RRS feed

  • Question

  • I have a Certificate of Authenticity .. attached to my system on the back but I am getting errors that I am not genuine and I purchased my system at WalMart .. is there a way to place the COA code on the system into the computer so I can be genuine .. I have a COA and I would not like to spend 149 dollar buying another when UI have one already.

     

    Thanks,

    Feedback please,

    Richard

    Thursday, July 20, 2006 6:43 AM

Answers

  • Richard,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

    Monday, July 24, 2006 3:01 PM

All replies

  • Richard,

    To help me understand the issue further can you please follow the steps below?

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

    thanks,

    Thursday, July 20, 2006 2:44 PM
  • Below is my diagnostic report. I am having the same problem as the topic starter. My machine is an IBM T43 Laptop but the product key is not matching the report.

    Can someone tell me what to do next?

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-TPQR9-V28WV-R8P8C
    Windows Product Key Hash: ykURIQe2GFLUPPonNU+KAMh1QLo=
    Windows Product ID: 55274-646-9686166-23203
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: Expired code.
    ID: 9c022562-14d2-4c9b-8752-6f7aedad975b
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    Cache refresh Interval: 287 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>9c022562-14d2-4c9b-8752-6f7aedad975b</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-R8P8C</PKey><PID>55274-646-9686166-23203</PID><PIDType>1</PIDType><SID>S-1-5-21-1844237615-630328440-682003330</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>26681BC</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1YET39WW (1.02 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20050119000000.000000+000</Date></BIOS><HWID>2A6A3E07018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57860</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, July 20, 2006 11:33 PM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-WMJ6P-KF6WX-4P6KB
    Windows Product Key Hash: n+KPSA4fn4+Cth2yEp/fEavljGQ=
    Windows Product ID: 55274-649-8800203-23793
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 7FPFHW
    ID: 9c7021e5-fc4c-46ee-a1ec-658cd54ec0fc
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    Cache refresh Interval: 81595 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>9c7021e5-fc4c-46ee-a1ec-658cd54ec0fc</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-4P6KB</PKey><PID>55274-649-8800203-23793</PID><PIDType>1</PIDType><SID>S-1-5-21-233461460-1908363943-1645973772</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>IEX423EM</Version><SMBIOSVersion major="2" minor="3"/><Date>20040527000000.000000+000</Date></BIOS><HWID>86063BEF01842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57292</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, July 23, 2006 5:20 AM
  • Richard,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

    Monday, July 24, 2006 3:01 PM
  • Lovejoyuk,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

    Monday, July 24, 2006 3:02 PM
  • Ok ... I did what was asked of me ... I typed in the product key from the case and an error message popped up saying that this key was not valid for this system. I know the key is valid because I purchased the system at a local walmart in my home town. The Product keys are different .. from case to diag ... The windows key update tool did not work .. what more must I do ... I can not find my Windows disk to reinstall .. I do however think I have a virus that could be causing problems ... I ran antivirus software and everything seems fine .. but could that be a problem .. maybe a virus that my software can not detect? And if so ... what do IO need to do to get my computer genuine
    Thursday, July 27, 2006 6:59 PM
  • Richard,

    If your COA is for XP Home, the Key Updater Utility is definitely a NO-GO, because the Utility cannot convert an installation of XP Pro (which is what is installed on your computer right now) to an installation of XP Home, which if on the COA is what came with the computer and is licensed to run on the computer.

    If the COA is for Home, then you will have to back up or otherwise offload your personal data from the computer then use the manufacturer-provided Recovery Solution to put XP Home back onto the computer.  If you are having toruble locating the Recovery CDs, then please contact the manufacturer's tech support reps to see if you can purchase another set of CDs.  eMachines has a flat price of $20 delivered to get replacement Recovery CDs, if available for your model.

    Good Luck!

    Friday, July 28, 2006 2:25 AM
  • So your telling me you cant help me?
    Friday, July 28, 2006 6:06 AM
  • Hi Derrick,

    Below is the diagnostic report. My machine is an IBM T43 but it has been upgraded to a larger hard-drive and it appears that the incorrect vlk has been used to install.

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-TPQR9-V28WV-R8P8C
    Windows Product Key Hash: ykURIQe2GFLUPPonNU+KAMh1QLo=
    Windows Product ID: 55274-646-9686166-23203
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: RD36M97
    ID: 1157d15b-b782-43bc-834e-b04e703ce2c4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1157d15b-b782-43bc-834e-b04e703ce2c4</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-R8P8C</PKey><PID>55274-646-9686166-23203</PID><PIDType>1</PIDType><SID>S-1-5-21-1844237615-630328440-682003330</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>26681BC</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1YET39WW (1.02 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20050119000000.000000+000</Date></BIOS><HWID>2A6A3E07018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17965</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Friday, July 28, 2006 1:39 PM
  • Derrick,

    My COA on the machine has a different number to that showing in the report. I have run the update key programme but at the point of entering my COA key a message tells me that the number is not valid for my machine.

    This is my COA number (last 10 digits)  ***** - ***** - ***** - KJWF9 - MPKQB

    What do I do now?

    Lovejoyuk

    Friday, July 28, 2006 1:57 PM
  • Lovejoyuk,

    You have a Volume licence copy of windows XP ion your machine. First question, did you get this computer from work? (That would answer why you have a volume copy)

    If not, have you ever take your computer to a repair shop?

    If it was either of those scenarios, I would advise you going to that point and address your Key with the proper personel.

     

    Friday, July 28, 2006 4:57 PM
  •  Derrick MS wrote:

    Lovejoyuk,

    You have a Volume licence copy of windows XP ion your machine. First question, did you get this computer from work? (That would answer why you have a volume copy)

    If not, have you ever take your computer to a repair shop?

    If it was either of those scenarios, I would advise you going to that point and address your Key with the proper personel.

     

    Derrick,

    I purchased the machine direct from an IT company and they assure me that the vlk should not be barred.

    The hard-drive was upgraded from 40gb to 80gb and windows reinstalled prior to me taking the machine on and all updates were added up to early July.

    The machine is less than 12 months old, so it's not as if it is using an old copy of Windows. What I would like to know is, how do I get back to the original COA number of the machine? Can you help me with that or do I need to go to an IBM service engineer to get this problem fixed?

    Lovejoyuk

    Sunday, July 30, 2006 1:30 AM