Answered by:
Windows Vista not genuine
Question
-
I upgraded my laptop recently and received a message that the copy of my Vista Operating system was not genuine. I tried to activate the software by phone and computer with no success. I ran the diagnostic and it returned a similar profile to the last member on this website. I put in a request for support and will let you know the results. It's annoying since I purchased the computer from HP about 4 yearas ago with an OEM version of vista preloaded.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-3HRC3-DQMDF-G83KW
Windows Product Key Hash: 5XZSiJK9g39EbkAx09URTY7WiBY=
Windows Product ID: 89578-OEM-7216714-92471
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {59F71DC8-3340-4C7D-A246-A12C1400D9C0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error: T:20100818010830546-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-528-80004005_025D1FF3-237-80004005_025D1FF3-238-2_025D1FF3-258-3
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{59F71DC8-3340-4C7D-A246-A12C1400D9C0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G83KW</PKey><PID>89578-OEM-7216714-92471</PID><PIDType>8</PIDType><SID>S-1-5-21-1238557979-1344841218-1700888687</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RV212UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070202000000.000000+000</Date></BIOS><HWID>F6313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>D912BAD629BF30</Val><Hash>R42vgwvOun/7ZLABaRkV8MpGbcQ=</Hash><Pid>81602-920-6008761-68472</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-167-192471-02-1033-6002.0000-2302010
Installation ID: 322393850555957833317465826420075662388171523181904305
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: G83KW
License Status: Unlicensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: PgAAAAEABwABAAEAAQABAAAABAABAAEAJJSQyggDFrugNIbz1kNozuIVSOSChfj28vSqpS5AyiSsVkwBKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 30BC
FACP INTEL CALISTGA
HPET HP 30BC
BOOT HP 30BC
MCFG HP 30BC
TCPA HP 30BB
APIC HP 30BC
SLIC HPQOEM SLIC-MPC
SSDT HP 30BC
SSDT HP 30BC
SSDT HP 30BC
SSDT HP 30BC
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-528-80004005_025D1FF3-237-80004005_025D1FF3-238-2_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{59F71DC8-3340-4C7D-A246-A12C1400D9C0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G83KW</PKey><PID>89578-OEM-7216714-92471</PID><PIDType>8</PIDType><SID>S-1-5-21-1238557979-1344841218-1700888687</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RV212UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070202000000.000000+000</Date></BIOS><HWID>F6313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>D912BAD629BF30</Val><Hash>R42vgwvOun/7ZLABaRkV8MpGbcQ=</Hash><Pid>81602-920-6008761-68472</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-167-192471-02-1033-6002.0000-2302010
Installation ID: 322393850555957833317465826420075662388171523181904305
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: G83KW
License Status: Unlicensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: PgAAAAEABwABAAEAAQABAAAABAABAAEAJJSQyggDFrugNIbz1kNozuIVSOSChfj28vSqpS5AyiSsVkwBKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 30BC
FACP INTEL CALISTGA
HPET HP 30BC
BOOT HP 30BC
MCFG HP 30BC
TCPA HP 30BB
APIC HP 30BC
SLIC HPQOEM SLIC-MPC
SSDT HP 30BC
SSDT HP 30BC
SSDT HP 30BC
SSDT HP 30BC
Notifications
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-3HRC3-DQMDF-G83KW
Windows Product Key Hash: 5XZSiJK9g39EbkAx09URTY7WiBY=
Windows Product ID: 89578-OEM-7216714-92471
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {59F71DC8-3340-4C7D-A246-A12C1400D9C0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error: T:20100818010830546-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000
Thursday, August 19, 2010 11:29 PM
Answers
-
"wnothelpful" wrote in message news:6354dfcc-c15e-4477-8c09-6e4623126af7...
I upgraded my laptop recently and received a message that the copy of my Vista Operating system was not genuine. I tried to activate the software by phone and computer with no success. I ran the diagnostic and it returned a similar profile to the last member on this website. I put in a request for support and will let you know the results. It's annoying since I purchased the computer from HP about 4 yearas ago with an OEM version of vista preloaded.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-3HRC3-DQMDF-G83KW
Windows Product Key Hash: 5XZSiJK9g39EbkAx09URTY7WiBY=
Windows Product ID: 89578-OEM-7216714-92471
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {59F71DC8-3340-4C7D-A246-A12C1400D9C0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error: T:20100818010830546-
You have what is known as a Trusted Store Tamper.<quote Darin>Your Diagnostic Report is telling me that your Windows is suffering from a Trusted Store Tamper. In Windows, there are files that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source. If a file is modified, in any way, the Digital Signature is broken.Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source (HP) a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way, it's Digital Signature is broken and becomes invalid. So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.What I have described in the above example is basically what is happening with your Windows. Some Digitally Signed file has been modified in some way and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) which invalidates the Certificate in the Trusted Store and that is what has triggered the Non-Genuine messaging.
Unfortunately, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.
1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occur the most with Drivers. So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seek assistance or skip down to #2 or #3 below2) Restore Windows back to a past System Restore Point.1) Boot into Windows
2) Click the ‘Start’ button
3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue.
5) Click the "Next" button.
6) Reboot3) Repair Windows using the 'sfc /scannow' commandThe Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)1) Login to Windows
2) Click the Start button
3) Type: cmd.exe in the search field
4) Right-click the cmd.exe file and select Run as Administrator
5) In the CMD window, type: sfc /scannow
6) Reboot and see if that resolves the issue.If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.Thank you,</quote>
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, August 24, 2010 8:14 PM
Friday, August 20, 2010 7:29 AMModerator
All replies
-
"wnothelpful" wrote in message news:6354dfcc-c15e-4477-8c09-6e4623126af7...
I upgraded my laptop recently and received a message that the copy of my Vista Operating system was not genuine. I tried to activate the software by phone and computer with no success. I ran the diagnostic and it returned a similar profile to the last member on this website. I put in a request for support and will let you know the results. It's annoying since I purchased the computer from HP about 4 yearas ago with an OEM version of vista preloaded.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-3HRC3-DQMDF-G83KW
Windows Product Key Hash: 5XZSiJK9g39EbkAx09URTY7WiBY=
Windows Product ID: 89578-OEM-7216714-92471
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {59F71DC8-3340-4C7D-A246-A12C1400D9C0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error: T:20100818010830546-
You have what is known as a Trusted Store Tamper.<quote Darin>Your Diagnostic Report is telling me that your Windows is suffering from a Trusted Store Tamper. In Windows, there are files that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source. If a file is modified, in any way, the Digital Signature is broken.Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source (HP) a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way, it's Digital Signature is broken and becomes invalid. So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.What I have described in the above example is basically what is happening with your Windows. Some Digitally Signed file has been modified in some way and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) which invalidates the Certificate in the Trusted Store and that is what has triggered the Non-Genuine messaging.
Unfortunately, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.
1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occur the most with Drivers. So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seek assistance or skip down to #2 or #3 below2) Restore Windows back to a past System Restore Point.1) Boot into Windows
2) Click the ‘Start’ button
3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue.
5) Click the "Next" button.
6) Reboot3) Repair Windows using the 'sfc /scannow' commandThe Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)1) Login to Windows
2) Click the Start button
3) Type: cmd.exe in the search field
4) Right-click the cmd.exe file and select Run as Administrator
5) In the CMD window, type: sfc /scannow
6) Reboot and see if that resolves the issue.If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.Thank you,</quote>
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, August 24, 2010 8:14 PM
Friday, August 20, 2010 7:29 AMModerator -
Noel,
The problem is I lost my restore points in the transfer to a new drive.
Sunday, August 22, 2010 5:23 AM
