none
Windows Vista not genuine RRS feed

  • Question

  • I upgraded my laptop recently and received a message that the copy of my Vista Operating system was not genuine.  I tried to activate the software by phone and computer with no success.  I ran the diagnostic and it returned a similar profile to the last member on this website.  I put in a request for support and will let you know the results.  It's annoying since I purchased the computer from HP about 4 yearas ago with an OEM version of vista preloaded.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-3HRC3-DQMDF-G83KW
    Windows Product Key Hash: 5XZSiJK9g39EbkAx09URTY7WiBY=
    Windows Product ID: 89578-OEM-7216714-92471
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {59F71DC8-3340-4C7D-A246-A12C1400D9C0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20100818010830546-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-528-80004005_025D1FF3-237-80004005_025D1FF3-238-2_025D1FF3-258-3



    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{59F71DC8-3340-4C7D-A246-A12C1400D9C0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G83KW</PKey><PID>89578-OEM-7216714-92471</PID><PIDType>8</PIDType><SID>S-1-5-21-1238557979-1344841218-1700888687</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RV212UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070202000000.000000+000</Date></BIOS><HWID>F6313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>D912BAD629BF30</Val><Hash>R42vgwvOun/7ZLABaRkV8MpGbcQ=</Hash><Pid>81602-920-6008761-68472</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-167-192471-02-1033-6002.0000-2302010
    Installation ID: 322393850555957833317465826420075662388171523181904305
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: G83KW
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAEAAQABAAAABAABAAEAJJSQyggDFrugNIbz1kNozuIVSOSChfj28vSqpS5AyiSsVkwBKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30BC    
      FACP            INTEL         CALISTGA
      HPET            HP            30BC    
      BOOT            HP            30BC    
      MCFG            HP            30BC    
      TCPA            HP            30BB    
      APIC            HP            30BC    
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP           30BC    
      SSDT            HP           30BC    
      SSDT            HP           30BC    
      SSDT            HP           30BC    





    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-528-80004005_025D1FF3-237-80004005_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{59F71DC8-3340-4C7D-A246-A12C1400D9C0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G83KW</PKey><PID>89578-OEM-7216714-92471</PID><PIDType>8</PIDType><SID>S-1-5-21-1238557979-1344841218-1700888687</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RV212UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070202000000.000000+000</Date></BIOS><HWID>F6313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>D912BAD629BF30</Val><Hash>R42vgwvOun/7ZLABaRkV8MpGbcQ=</Hash><Pid>81602-920-6008761-68472</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-167-192471-02-1033-6002.0000-2302010
    Installation ID: 322393850555957833317465826420075662388171523181904305
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: G83KW
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAEAAQABAAAABAABAAEAJJSQyggDFrugNIbz1kNozuIVSOSChfj28vSqpS5AyiSsVkwBKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30BC    
      FACP            INTEL         CALISTGA
      HPET            HP            30BC    
      BOOT            HP            30BC    
      MCFG            HP            30BC    
      TCPA            HP            30BB    
      APIC            HP            30BC    
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP           30BC    
      SSDT            HP           30BC    
      SSDT            HP           30BC    
      SSDT            HP           30BC    


    Notifications

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-3HRC3-DQMDF-G83KW
    Windows Product Key Hash: 5XZSiJK9g39EbkAx09URTY7WiBY=
    Windows Product ID: 89578-OEM-7216714-92471
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {59F71DC8-3340-4C7D-A246-A12C1400D9C0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20100818010830546-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000





    Thursday, August 19, 2010 11:29 PM

Answers

  • "wnothelpful" wrote in message news:6354dfcc-c15e-4477-8c09-6e4623126af7...

    I upgraded my laptop recently and received a message that the copy of my Vista Operating system was not genuine.  I tried to activate the software by phone and computer with no success.  I ran the diagnostic and it returned a similar profile to the last member on this website.  I put in a request for support and will let you know the results.  It's annoying since I purchased the computer from HP about 4 yearas ago with an OEM version of vista preloaded.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-3HRC3-DQMDF-G83KW
    Windows Product Key Hash: 5XZSiJK9g39EbkAx09URTY7WiBY=
    Windows Product ID: 89578-OEM-7216714-92471
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {59F71DC8-3340-4C7D-A246-A12C1400D9C0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20100818010830546-

    You have what is known as a Trusted Store Tamper.
    <quote Darin>
     Your Diagnostic Report is telling me that your Windows is suffering from a Trusted Store Tamper.   In Windows, there are files that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source. If a file is modified, in any way, the Digital Signature is broken.
     
    Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source (HP) a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way, it's Digital Signature is broken and becomes invalid.  So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.
     
      What I have described in the above example is basically what is happening with your Windows.  Some Digitally Signed file has been modified in some way and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) which invalidates the Certificate in the Trusted Store and that is what has triggered the Non-Genuine messaging.
     

      Unfortunately, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.
     

      1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occur the most with Drivers.  So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seek assistance or skip down to #2 or #3 below
     
      2) Restore Windows back to a past System Restore Point.
     
    1) Boot into Windows
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot
     
      3) Repair Windows using the 'sfc /scannow' command
     
    The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)
     
    1) Login to Windows
    2) Click the Start button
    3) Type: cmd.exe in the search field
    4) Right-click the cmd.exe file and select Run as Administrator
    5) In the CMD window, type: sfc /scannow
    6) Reboot and see if that resolves the issue.
     
    If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.
     
    Thank you,
     
    </quote>
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 20, 2010 7:29 AM
    Moderator

All replies

  • "wnothelpful" wrote in message news:6354dfcc-c15e-4477-8c09-6e4623126af7...

    I upgraded my laptop recently and received a message that the copy of my Vista Operating system was not genuine.  I tried to activate the software by phone and computer with no success.  I ran the diagnostic and it returned a similar profile to the last member on this website.  I put in a request for support and will let you know the results.  It's annoying since I purchased the computer from HP about 4 yearas ago with an OEM version of vista preloaded.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-3HRC3-DQMDF-G83KW
    Windows Product Key Hash: 5XZSiJK9g39EbkAx09URTY7WiBY=
    Windows Product ID: 89578-OEM-7216714-92471
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {59F71DC8-3340-4C7D-A246-A12C1400D9C0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20100818010830546-

    You have what is known as a Trusted Store Tamper.
    <quote Darin>
     Your Diagnostic Report is telling me that your Windows is suffering from a Trusted Store Tamper.   In Windows, there are files that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source. If a file is modified, in any way, the Digital Signature is broken.
     
    Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source (HP) a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way, it's Digital Signature is broken and becomes invalid.  So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.
     
      What I have described in the above example is basically what is happening with your Windows.  Some Digitally Signed file has been modified in some way and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) which invalidates the Certificate in the Trusted Store and that is what has triggered the Non-Genuine messaging.
     

      Unfortunately, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.
     

      1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occur the most with Drivers.  So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seek assistance or skip down to #2 or #3 below
     
      2) Restore Windows back to a past System Restore Point.
     
    1) Boot into Windows
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot
     
      3) Repair Windows using the 'sfc /scannow' command
     
    The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)
     
    1) Login to Windows
    2) Click the Start button
    3) Type: cmd.exe in the search field
    4) Right-click the cmd.exe file and select Run as Administrator
    5) In the CMD window, type: sfc /scannow
    6) Reboot and see if that resolves the issue.
     
    If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.
     
    Thank you,
     
    </quote>
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 20, 2010 7:29 AM
    Moderator
  • Noel,

     

    The problem is I lost my restore points in the transfer to a new drive.

    Sunday, August 22, 2010 5:23 AM