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     Are the new MSDN Forums supposed to be operating ?

    I'm getting "Page not found" for any post I click in order to read it.
    The forum message lists display OK, but drilling down to individual messages is impossible.

    The problem only surfaces when I try to read individual messages.
    According to the error message, it's an Ajax-related problem.

    Here's the error page I'm redirected to, when I click on any individual message :

    http://forums.msdn.microsoft.com/Error/Error500.aspx?aspxerrorpath=/AjaxThreadPage.aspx

    I was told to delete the site-related cookies.

    I don't understand how a client cookie would provoke a server error.
    "Error 500" is a server error, not a client error.

    To check it out, however, I deleted all the forums.msdn.microsoft.com cookies.
    That didn't change a thing.

    What is going on ...and is there a solution ?

    Juan T. Llibre
    Thursday, June 19, 2008 8:10 AM
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    Problem solved...

    I had followed these troubleshooting steps in other posts :

    1) Add "*.microsoft.com" to IE's trusted sites
    2) If your IE's Privacy setting is set to high, then make sure to allow cookies from "microsoft.com"
    3) Clear IE's cache

    I applied the first two and deleted all the microsoft-forums-related files I found in the cache
    ( I really dislike clearing all of IE's cache just to solve one site's problem, because I have
    login cookies to over 40 sites in the cache which I'd hate to lose) but I still couldn't
    see message bodies when I clicked on their subject lines.

    Then, I searched for any JavaScript scripts from all of microsoft in the cache,
    since the problem seemed to be Ajax-related and...bingo! that was it.

    Apparently, I had an old version of an Ajax JavaScript
    which was not being updated by my browser ( IE 7.0 ).

    I can now post replies... ;-)

    So, add one more troubleshooting tip to the list, for people who
    -like me- hate to clear all of IE's cache just to solve a problem with one website.


    Juan T. Llibre
    Thursday, June 19, 2008 12:44 PM
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    Hi Juan--

    This issue occurred with our latest Release on 6/18/2008 

    A CTRL + F5 should resolve this.



    Root Cause: 

    Quoting one of the Forums Developer's Comments from thread: http://forums.community.microsoft.com/en-US/reportabug/thread/14948ed6-bd0b-4bdf-ac88-5ded95afee47

    "During our upgrade last week, some new scripts were pushed out. We ran in to problems where it took a while to get these updates pushed out to all of the CDN's. So in effect, many people were getting mixes of new and old scripts which were not entirely compatible. Once the CDN's were updated and also browser cache for those same script, it would clear up and go away.

    We've taken the necessary steps to avoid this situation in future releases.

    HTH
    Rob J, Forums Dev


    Thanks!
    Alicia
    Program Manager, Server and Tools Online Engineering Live Services Team
    Monday, June 23, 2008 8:07 AM
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