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Trying to reinstall RRS feed

  • Question

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    I'm trying to reinstall one care but there seems to be a gap somewhere when I try to activate with the product code it won't let me. It wants me to subscribe to a service I have already purchased then even if I try to pay it won't accept my information because i'm not a us citizen.   I need to speak with someone to straighten this out. I have already spent 24 hours trying to figure this out.

     

    Friday, March 21, 2008 1:02 AM

Answers

  • To activate One Care use the Live ID and password used for the original purchase, do not re-enter the product key.

    Friday, March 21, 2008 1:34 AM
    Moderator

All replies

  • To activate One Care use the Live ID and password used for the original purchase, do not re-enter the product key.

    Friday, March 21, 2008 1:34 AM
    Moderator
  •  Tanya66 wrote:

     

    I'm trying to reinstall one care but there seems to be a gap somewhere when I try to activate with the product code it won't let me. It wants me to subscribe to a service I have already purchased then even if I try to pay it won't accept my information because i'm not a us citizen.   I need to speak with someone to straighten this out. I have already spent 24 hours trying to figure this out.

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    To use a different LiveID you may need to reset the activation form per the information here:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    -steve

     

    Friday, March 21, 2008 1:14 PM
    Moderator