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Error Message: 0xC004D401

Question
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hi there,
I'm getting this error message: 0xC004D401 I've seen a lot of other posts about it, but I'm not very computer-savvy, so the answers posted are a bit above my head. Can anyone help me?
Thanks,
RebekahSunday, May 1, 2011 1:16 PM
Answers
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Duplicate Thread.
Issue is being worked in http://social.microsoft.com/Forums/en-US/genuinevista/thread/2DFA2D64-4C0C-42D2-A197-6409D63D3A5D
<Thread Locked>
Darin MS- Marked as answer by Darin Smith MS Tuesday, May 3, 2011 11:57 PM
Tuesday, May 3, 2011 11:57 PM
All replies
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"RebekahH" wrote in message news:63809f32-7c7c-4865-9a22-ad026cb7696a...
hi there,
I'm getting this error message: 0xC004D401 I've seen a lot of other posts about it, but I'm not very computer-savvy, so the answers posted are a bit above my head. Can anyone help me?
Thanks,
Rebekah
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, May 1, 2011 2:02 PMModerator -
Hi Noel, I can't sign in under RebekahH - just sends me to the Hotmail sign in page. Btw, I don't have a Start menu or access to my desktop.
here's the report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004d401
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {2828D141-B255-4997-97B6-74F2674778C9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.101014-0432
TTS Error: M:20110501103607583-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2828D141-B255-4997-97B6-74F2674778C9}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-4208905487-2187496117-646964654</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2500 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16</Version><SMBIOSVersion major="2" minor="4"/><Date>20080222000000.000000+000</Date></BIOS><HWID>4B333507018400EE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65436</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: QgAAAAIABwABAAEAAgABAAAABAABAAEAnJ9UEhDeFT+cPQSrHHny+6LuBpiYYJKEuo3y9Hf2phHlqyitqmysVniq
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
SRAT AMD HAMMER
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
WDAT PTLTD WDATTBL
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SLIC-MPC
What do I do now??my email address is nuttyassistant@gmail.com, feel free to email me. Not sure if I'll be able to reply to any answers you post.
thanks!
Rebekah
Sunday, May 1, 2011 3:11 PM -
Duplicate Thread.
Issue is being worked in http://social.microsoft.com/Forums/en-US/genuinevista/thread/2DFA2D64-4C0C-42D2-A197-6409D63D3A5D
<Thread Locked>
Darin MS- Marked as answer by Darin Smith MS Tuesday, May 3, 2011 11:57 PM
Tuesday, May 3, 2011 11:57 PM