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Windows is not updating the net.framework

    Question

  • Good evening Microsoft team,

    I am Lizeth Torres a graphic designer who is trying to download any version of the creative cloud software Adobe Photoshop Lightroom. My operating system is Windows 7. When I try to donwload the software,  I received an  error 1935 with the following message: Error 1935. An error ocurred during the installation of assembly component {5C21D397-1DA5-3749-8C1F-165F21DE9E3E} HRESULT: 0x800736B3.

    My operating system is Windows 7.  I am aware that this product is from not from Micrsofot but Adobe. For this reason, I contacted Adobe.com technical support where  a technician from Adobe.com explained me that unless I am not able to update my Microsoft  NET.framework 3.5.1 that needs to be updated I will not be able to donwload the software.

    I tried to unninstall the net.framework and I followed all the steps in many forums I had seen for the past 5 months but the issue is not resolved. When I try to install the update for the net.framework 3.5.1 I received an error: Code 80070643.  I used the cleanup net.framework tool two months ago I uninstall all the Microsoft NET.framework on my computer  but it does not work. In this moment, I have Microsoft NET.framework 4.5.1 and it is up to date. On the other hand, I have 80 updates that I cannot update because I receive the same error over and over.

    Is there a problem with the windows update feature? Can someone out there help me I really need this software. Thank you a lot for who can try and help me.

    Lizeth Torres


    Friday, November 07, 2014 6:18 AM

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