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Incremental backups corrupted on DVD

Question
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OS - Vista Pro
OneCare - latest version AFAIK, I did reset the preferences in backup plan.
Problem - Backup and verify cycle go fine. Usually strides two disks for the
initial full. The next time, the incrimental disk is asked for and rejected as
corrupted. I can read the disk on another drive (different make - dvd reader vs
dvd writer ) and the original full on both of my dvd drives. I've tried rebooting and
gently cleaning ( blown air ) the back-up drive with no luck. Drivers are
up-to-day according to Vista.
This only started happening after upgrade to the 2.0 version of OneCare. Seems
that adding an incrimental backup to an existing DVD is not working for me.
Normally I'd suspect bad hardware - but that does not explain the verify cycle
claiming to be ok. Any ideas?
Saturday, September 20, 2008 3:13 PM
Answers
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Hello Gregg, I suggest contacting support for help with this issue. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
Sunday, September 21, 2008 2:32 PMModerator -
I did contact MS support and got very good help from them - the detailed response was
really nice.
In my case, it appears the solution was to re-install the PX backup engine. Incrementals
are working once again - yay!
Wednesday, September 24, 2008 6:43 PM
All replies
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Hello Gregg, I suggest contacting support for help with this issue. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
Sunday, September 21, 2008 2:32 PMModerator -
Will do - thank you.
Monday, September 22, 2008 4:12 PM -
I did contact MS support and got very good help from them - the detailed response was
really nice.
In my case, it appears the solution was to re-install the PX backup engine. Incrementals
are working once again - yay!
Wednesday, September 24, 2008 6:43 PM -
Thanks for the update, Gregg S. Glad to read that all is well. Did support provide written instruction on how to reinstall the PX backup engine? If so, could you either forward that to me at sboots@mvps.org or post them here, removing email addresses and names from the message? Thanks!
-steve
Thursday, September 25, 2008 4:37 PMModerator -
I just sent the details. In summary it was basically just find the PX engine's .msi file and right-click
to use the uninstall option. Reboot and then re-run that same file.
Saturday, September 27, 2008 3:27 PM -
Thanks, Gregg. I received your email.
-steve
Monday, September 29, 2008 5:28 PMModerator