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Incremental backups corrupted on DVD RRS feed

  • Question

  • OS - Vista Pro

    OneCare - latest version AFAIK, I did reset the preferences in backup plan.

     

    Problem - Backup and verify cycle go fine. Usually strides two disks for the

    initial full. The next time, the incrimental disk is asked for and rejected as

    corrupted. I can read the disk on another drive (different make - dvd reader vs

    dvd writer ) and the original full on both of my dvd drives. I've tried rebooting and

    gently cleaning ( blown air ) the back-up drive with no luck. Drivers are

    up-to-day according to Vista.

     

    This only started happening after upgrade to the 2.0 version of OneCare. Seems

    that adding an incrimental backup to an existing DVD is not working for me.

     

    Normally I'd suspect bad hardware - but that does not explain the verify cycle

    claiming to be ok. Any ideas?

    Saturday, September 20, 2008 3:13 PM

Answers

All replies

  • Hello Gregg, I suggest contacting support for help with this issue. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Sunday, September 21, 2008 2:32 PM
    Moderator
  • Will do - thank you.

    Monday, September 22, 2008 4:12 PM
  • I did contact MS support and got very good help from them - the detailed response was

    really nice.

     

    In my case, it appears the solution was to re-install the PX backup engine. Incrementals

    are working once again - yay!

    Wednesday, September 24, 2008 6:43 PM
  • Thanks for the update, Gregg S. Glad to read that all is well. Did support provide written instruction on how to reinstall the PX backup engine? If so, could you either forward that to me at sboots@mvps.org or post them here, removing email addresses and names from the message? Thanks!

    -steve

     

    Thursday, September 25, 2008 4:37 PM
    Moderator
  • I just sent the details. In summary it was basically just find the PX engine's .msi file and right-click

    to use the uninstall option. Reboot and then re-run that same file.

    Saturday, September 27, 2008 3:27 PM
  • Thanks, Gregg. I received your email.

    -steve

    Monday, September 29, 2008 5:28 PM
    Moderator