!) What is the status of the files on the computer?
a) Had you backed up files to another drive or to the cloud?
b) Had you made a backup image with Macrium, Aoemi, Acronis, Paragon, etc.?
c) If you had to make a clean install would you be able to?
2) Open the website for the computer or motherboard manufacturer > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread
3) Power on the computer and as soon as you see the Microsoft icon > power off
4) Repeat > power on the computer and as soon as you see the Microsoft icon > poser off
5) Power on the computer and this time allow the computer to advance to the computer's Windows advanced troubleshooting menu
6) Select system restore > start with the oldest restore point and keep repeating to the most recent until there are no more restore points. If system restore fails or if there are no restore points advance to the next step
7) Select startup repair > if start up repair fails advance to the next step
8) Select startup options > click restart > click safe mode with networking > type:
a) sfc /scannow
b) chkdsk C: /r
this may take many hours so plan to run overnight
Report the results into the thread.
If the above steps fail then perform the next steps:
1) Find a flash drive that you can format ( > or = 8 GB)
2) Create a bootable windows 10 iso
3) https://www.microsoft.com/en-au/software-download/windows10
4) Insert the bottable widnows 10 iso into any USB port
5) Power on the computer and click the applicable keyboard key (see boot menu):
http://www.disk-image.com/faq-bootmenu.htm
6) If the computer is a custom computer then temporarily modify the boot order so that the external USB hard drive is on top
7) boot to the external usb hard drive
8) this may take 5 - 10 minutes to load while viewing the Microsoft windows icon
9) select language, time , currency, and keyboard or click next
10) in the left lower corner click repair your computer (do not click install)
11) click troubleshoot
12) click system restore (start with oldest restore point and keep repeating to the most recent restore point. If system restore fails or if there are no restore points advance to the next step
13) click startup repair > if start up repair fails advance to the next step
14) click command prompt > administrator: X:\windows \system32\cmd.exe > X:sources> type:
If you get to this step please indicate that in the thread for the next set of steps.
