You're off topic for this forum, which is dedicated to
Windows Live OneCare.
Your question may be better posed to one of the forums below, depending on your operating system.
You may want to contact Dell for support, though.
Vista:
http://social.answers.microsoft.com/Forums/en-US/category/windowsvista
XP:
http://social.answers.microsoft.com/Forums/en-US/category/windowsxp
Windows 7:
http://social.answers.microsoft.com/Forums/en-US/category/windows7
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~