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Vista Home Premium Build 6000 - not genuine message RRS feed

  • Question

  • I'm trying to help my sister get her laptop back on track. She gave up trying several months ago, and now I'm trying to help!

    Possibly as much as a year ago, the hard disk crashed. Following replacement of the laptop's hard disk a while ago, the following error message started to appear:

    "This copy of windows is not genuine"

    Currently on each restart the Windows Aero - you may have been a victim of counterfeit software message also appears.

    This is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-M6VCD-HPPY6-7DDWM
    Windows Product Key Hash: D5oZg9L1+juywa9FtGCboc66Inw=
    Windows Product ID: 89578-OEM-7249312-43055
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {AA2F5634-FCEB-407E-B7CD-B5D780C27EAB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AA2F5634-FCEB-407E-B7CD-B5D780C27EAB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7DDWM</PKey><PID>89578-OEM-7249312-43055</PID><PIDType>8</PIDType><SID>S-1-5-21-3768959900-764150511-2894060417</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G7000 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070913000000.000000+000</Date></BIOS><HWID>4E320500018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-493-143055-02-2057-6000.0000-3602010
    Installation ID: 011864064943857293797453722984151294309716705556075090
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 7DDWM
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAAABAABAAIAAQABAAAAAwABAAEAnJ9O03y2AnJGgwYMjFj8U8JQ8vReJq5g0o6sVrIN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      SPARTAN
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst


    When accessing the control panel and system menu, the windows activation area suggests that windows is activated. Most of the other posts with similar issues seem to need activation. I have tried changing the product key to that printed on the sticker on base of machine from OEM, but this does not seem to have made a difference to any of the error messages.

    I've tried going to the http://microsoft.com/genuine/ site to validate, but the page does not stay open and navigates straight away to a simple bing search page.

    Do I need to call the activation phone line? Or is there some other way I can resolve this?

    Many thanks

    Anna

    Sunday, December 26, 2010 5:32 PM

Answers

  • "annabee" wrote in message news:63b9eda5-7b2e-41c8-a9ec-dd57b5075cbf...

    I'm trying to help my sister get her laptop back on track. She gave up trying several months ago, and now I'm trying to help!

    Possibly as much as a year ago, the hard disk crashed. Following replacement of the laptop's hard disk a while ago, the following error message started to appear:

    "This copy of windows is not genuine"

    Currently on each restart the Windows Aero - you may have been a victim of counterfeit software message also appears.

    This is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8

    When accessing the control panel and system menu, the windows activation area suggests that windows is activated. Most of the other posts with similar issues seem to need activation. I have tried changing the product key to that printed on the sticker on base of machine from OEM, but this does not seem to have made a difference to any of the error messages.

    I've tried going to the http://microsoft.com/genuine/ site to validate, but the page does not stay open and navigates straight away to a simple bing search page.

    Do I need to call the activation phone line? Or is there some other way I can resolve this?

    Many thanks

    Anna

     
    Apart from the highlighted error above I can see no real problem with the report - which is a little strange.
    It sounds like you may have a malware infestation of some kind - there's not way IE should move off that page without a click.
    I suggest that you download, install and run the free version of Malwarebytes Anti-malware - update it before running.
    See if it finds anything.
    What AV is installed? - what other AV's have been installed since the new disk was put in?
     
    Then try the direct link to the validation site
    see if that works
    if not - try the Diagnostics page -
     
    if not, then you need to look at things like proxies, and the HOSTS file.
    By the looks of it, you're in the UK? if not, then check your region and time settings.
     
    post back with a new MGADiag report when done, and we'll take another look, and see if anything has changed.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 10:22 PM
    Sunday, December 26, 2010 8:10 PM
    Moderator
  • Hi Noel

    Thanks for your help.

    AVG 2011 anti-virus software installed -> full scan of computer showed no viruses or malware.

    I've installed SP1 and SP2, and all automatic updates the system could find, and now it seems to be happy!

    The validate page loaded now, and it seems happy that the copy of Vista is now genuine.

    Thanks a million.

    Regards,

    Anna

    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 10:22 PM
    Monday, December 27, 2010 7:01 PM

All replies

  • "annabee" wrote in message news:63b9eda5-7b2e-41c8-a9ec-dd57b5075cbf...

    I'm trying to help my sister get her laptop back on track. She gave up trying several months ago, and now I'm trying to help!

    Possibly as much as a year ago, the hard disk crashed. Following replacement of the laptop's hard disk a while ago, the following error message started to appear:

    "This copy of windows is not genuine"

    Currently on each restart the Windows Aero - you may have been a victim of counterfeit software message also appears.

    This is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8

    When accessing the control panel and system menu, the windows activation area suggests that windows is activated. Most of the other posts with similar issues seem to need activation. I have tried changing the product key to that printed on the sticker on base of machine from OEM, but this does not seem to have made a difference to any of the error messages.

    I've tried going to the http://microsoft.com/genuine/ site to validate, but the page does not stay open and navigates straight away to a simple bing search page.

    Do I need to call the activation phone line? Or is there some other way I can resolve this?

    Many thanks

    Anna

     
    Apart from the highlighted error above I can see no real problem with the report - which is a little strange.
    It sounds like you may have a malware infestation of some kind - there's not way IE should move off that page without a click.
    I suggest that you download, install and run the free version of Malwarebytes Anti-malware - update it before running.
    See if it finds anything.
    What AV is installed? - what other AV's have been installed since the new disk was put in?
     
    Then try the direct link to the validation site
    see if that works
    if not - try the Diagnostics page -
     
    if not, then you need to look at things like proxies, and the HOSTS file.
    By the looks of it, you're in the UK? if not, then check your region and time settings.
     
    post back with a new MGADiag report when done, and we'll take another look, and see if anything has changed.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 10:22 PM
    Sunday, December 26, 2010 8:10 PM
    Moderator
  • Hi Noel

    Thanks for your help.

    AVG 2011 anti-virus software installed -> full scan of computer showed no viruses or malware.

    I've installed SP1 and SP2, and all automatic updates the system could find, and now it seems to be happy!

    The validate page loaded now, and it seems happy that the copy of Vista is now genuine.

    Thanks a million.

    Regards,

    Anna

    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 10:22 PM
    Monday, December 27, 2010 7:01 PM
  • "annabee" wrote in message news:b952d2d2-6f9e-4a1c-a722-b9a45ba758db...

    Hi Noel

    Thanks for your help.

    AVG 2011 anti-virus software installed -> full scan of computer showed no viruses or malware.

    I've installed SP1 and SP2, and all automatic updates the system could find, and now it seems to be happy!

    The validate page loaded now, and it seems happy that the copy of Vista is now genuine.

    Thanks a million.

    Regards,

    Anna


    Glad to hear it - Good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, December 27, 2010 9:44 PM
    Moderator