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Windows 7 installation is not genuine RRS feed

  • Question

  • I upgraded my machine from XP using the Win 7 family upgrade pack which I purchased from Amazon.  I then bought a Win 7 Pro upgrade from NewEgg and installed.  After using the machine for 6 months, this morning I received the 'Build 7600, not genuine message'.

    Here is the output from the diagnostic tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6W6GJ-T7CYK-PW37H
    Windows Product Key Hash: ytdYca9K49PK7H0QAsG/dqmJkFE=
    Windows Product ID: 00371-618-4464926-85450
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {B319C92A-59D9-4B62-A15A-16AAE7F31104}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B319C92A-59D9-4B62-A15A-16AAE7F31104}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW37H</PKey><PID>00371-618-4464926-85450</PID><PIDType>5</PIDType><SID>S-1-5-21-2694520788-2381481775-2088115250</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0209   </Version><SMBIOSVersion major="2" minor="6"/><Date>20090728000000.000000+000</Date></BIOS><HWID>D79F3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>34143ADFBFC1D88</Val><Hash>TbbqOdSrkmEVizP05BKYI0t63kY=</Hash><Pid>89396-708-2158903-65390</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2011 12:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEA6GH8/QhQQsaAlgqACIWQL6Z2wLxaF5IyBNd2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   072809  APIC1350
      FACP   072809  FACP1350
      HPET   072809  OEMHPET
      MCFG   072809  OEMMCFG
      OEMB   072809  OEMB1350
      SSDT   DpgPmm  CpuPm

    Any help would be appreciated.  Am I in danger of the machine not working soon?  I use this computer for work and would be in tough shape if it quit working one morning.

     

    Thanks.

    Wednesday, July 13, 2011 12:50 PM

Answers

  • "SSSilver123" wrote in message news:63d1f2d2-60fb-4a7d-a2c9-ffeab90ad8dc...

    I upgraded my machine from XP using the Win 7 family upgrade pack which I purchased from Amazon.  I then bought a Win 7 Pro upgrade from NewEgg and installed.  After using the machine for 6 months, this morning I received the 'Build 7600, not genuine message'.

    Here is the output from the diagnostic tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6W6GJ-T7CYK-PW37H
    Windows Product Key Hash: ytdYca9K49PK7H0QAsG/dqmJkFE=
    Windows Product ID: 00371-618-4464926-85450
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Any help would be appreciated.  Am I in danger of the machine not working soon?  I use this computer for work and would be in tough shape if it quit working one morning.

     

    Thanks.


    The computer is about as much disabled as it's going to get - so you can take your time over fixing it:)
     
    The error we see there (highlighted) is usually caused by a broken Licensing Store
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    Note that if you do have to re-activate, you may need to do it over the telephone because of the fact that it's an upgrade install.
     
    Reboot and  Post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 1:05 PM
    Moderator

All replies

  • "SSSilver123" wrote in message news:63d1f2d2-60fb-4a7d-a2c9-ffeab90ad8dc...

    I upgraded my machine from XP using the Win 7 family upgrade pack which I purchased from Amazon.  I then bought a Win 7 Pro upgrade from NewEgg and installed.  After using the machine for 6 months, this morning I received the 'Build 7600, not genuine message'.

    Here is the output from the diagnostic tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6W6GJ-T7CYK-PW37H
    Windows Product Key Hash: ytdYca9K49PK7H0QAsG/dqmJkFE=
    Windows Product ID: 00371-618-4464926-85450
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Any help would be appreciated.  Am I in danger of the machine not working soon?  I use this computer for work and would be in tough shape if it quit working one morning.

     

    Thanks.


    The computer is about as much disabled as it's going to get - so you can take your time over fixing it:)
     
    The error we see there (highlighted) is usually caused by a broken Licensing Store
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    Note that if you do have to re-activate, you may need to do it over the telephone because of the fact that it's an upgrade install.
     
    Reboot and  Post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 13, 2011 1:05 PM
    Moderator
  • Thanks.  My activation key is at home so I will try this tomorrow and will post the report then.
    Wednesday, July 13, 2011 1:11 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, July 15, 2011 7:05 PM