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oxc004fo61 failure code on activation attempt RRS feed

  • Question

  • I have an e-machines T5048 that came with XP Media Center.  All was well until a couple of weeks ago when after an automatic Windows Update it refused to recognize my password and I couldn't get past that screen (even after the double Ctrl-Alt-Delete trick).  I tried changing, then wiping out the password with a Linux bootable disk and an NT pw utility.  It said it was changing things, but no joy.  FYI, on roughly every second reboot the machine said it was installing one update.  No difference whether or not I let it try the installation.  I finally ran out of patience and tried the restore CDs I had made from the original installation.  Things got worse - then I couldn't even get to the pw rejection screen.  I finally decided I may as well buy Vista, so purchased an "upgrade to Vista Home Premium" disk.  This disk told me I had to do a clean installation, so I did that.  The system would lock up every day or so, so I erased the old XP restore folder from its home in drive D: and the system files from windows.old; thinking I should remove files that may be getting referenced when they shouldn't be (yes, bad idea in retrospect).  At one point I tried to let it boot from the old system which was a choice on reboot, but when I did that Chkdsk woke up and erased some thousands of files before I chickened out and aborted it.  Meantime it has gone through some more automatic Windows updates, and it doesn't lock up any more.  Due to which action, who knows?

    So now Vista says I have 21 days left to operate before it shuts down, and my purchased update disk can't be used for a clean installation (that it told me to do in the first place, after Windows update ruined a perfectly working XP installation.)

    I tried asking for help on the windows support area, but it told me my product was not elegible for free support and asked for $60 to continue along that path.  I have shelves full of earlier Microsoft operating system recovery disks, but they appear to do me no good.

    Good grief, people,  this is just plain theft.  If Linux wasn't such a pain in the rear for this 61-year-old to learn, I would be changing to it right now.  How can I get Microsoft to realize that I'm not some hacker from China trying to steal software?

    Diagnostic report:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {50E3550D-4432-4BB1-A980-E9AB33702A8C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{50E3550D-4432-4BB1-A980-E9AB33702A8C}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-1673791242-2297255897-2822215350</SID><SYSTEM><Manufacturer>EMACHINES                       </Manufacturer><Model>T5048                           </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>GC11010M.15A.0030.2006.0707.2039</Version><SMBIOSVersion major="2" minor="4"/><Date>20060707000000.000000+000</Date></BIOS><HWID>71313507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Saturday, August 30, 2008 5:01 PM

Answers

  • Hello Zombie,

    The problem qualifies as an installation issue. Microsoft covers installation issues @ no cost.  Please call (800) 936-5800.  You will be asked if you are a developer. Say no. Next you will be connected to a live Vista Engineer who should be able to resolve your issue. 


    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, September 2, 2008 9:57 PM
    Tuesday, September 2, 2008 9:53 PM

All replies

  • Hello Zombie,

    The problem qualifies as an installation issue. Microsoft covers installation issues @ no cost.  Please call (800) 936-5800.  You will be asked if you are a developer. Say no. Next you will be connected to a live Vista Engineer who should be able to resolve your issue. 


    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, September 2, 2008 9:57 PM
    Tuesday, September 2, 2008 9:53 PM
  • Thanks, after explaining the situation (to 3 people, but that's the way it goes) they let my product codes activate Vista.

    ZRF
    Sunday, September 7, 2008 8:12 PM