Answered by:
Genuine advantage will not let me validate
Question
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I have experienced recently the agonizing and quite frankly absurdity of this program. I have attempted to resolve this issue by logging on to the website it directs me to, only to find that windows refuses to allow me to download the activex control needed to resolve the problem. I am also quite infuriated to the suggestion that I am using a pirated version, I payed extra for Dell's vista home premium and consider it not only an insult to my character but also my honor by suggesting I engage in a despicable act such as online piracy. Furthermore dealing with your customer support line was at best frustrating, I was transfered 7 times, that's correct 7 times, before someone who spoke english informed me that it would cost $70 to fix this problem, it's quite disgusting. The fact that you would charge someone for basic help suggests that not only do you not have any integrity, you also lack morals. However I am willing to wipe the slate clean in exchange for help restoring my computer to working status.
Very Respectfully,
zeon252Saturday, August 22, 2009 4:45 AM
Answers
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Hello zeon252,
The core of your issue centers on the line in your Diagnostic Report that reads:File Scan Data-->
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18272]
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6001.18157]
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6001.18178]This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, Click on "Classic View"
4) Double-click "Backup and Restore Center"
5) On the left hand side of the window, click "Repair Windows using system restore"
6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
7) Click the "Next" button.
8) Reboot back into Normal mode
9) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, August 26, 2009 4:52 PM
Wednesday, August 26, 2009 4:51 PM
All replies
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Hello zeon252,
Is your post a request for assistance? If so, please provide some information so I may diagnose the problem. The best information you could provide would be by downloading and runing the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/640b70ff-8ee9-42a0-9ed4-8edeada9f518 .
6) In a reply post, paste the Diagnostic Report.
If your post was not a request for assistance, but was instead posted as Feedback, please tell me so I may move your thread to the Feedback and Comments forum.
Thank you,
Darin MSMonday, August 24, 2009 5:13 PM -
yes sir, it was a request for assistance, here is the diagnostic report
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {F1983F39-6792-4F13-9C59-E00049A94DCB}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: N/A, hr = 0x800b0100
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error: M:20090824101714852-
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.9.1
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Allowed
Download unsigned ActiveX controls: Allowed
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Allowed
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18272]
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6001.18157]
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6001.18178]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F1983F39-6792-4F13-9C59-E00049A94DCB}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2021429271-1034317596-473112512</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MP061 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20070627000000.000000+000</Date></BIOS><HWID>38303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M07 </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>51B43AEA9886DB0</Val><Hash>o7euGlPseThbxdw3PLVa88kLmhE=</Hash><Pid>81602-OEM-6872822-29612</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 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Licensing Data-->
Software Licensing service is not running.HWID Data-->
HWID Hash Current: OAAAAAEABQABAAEAAQAAAAAABAABAAEAJJTgGe4ciP7iMDywTp7qTqJy/tny9M4wchasVjYIKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M07
FACP DELL M07
HPET DELL M07
BOOT DELL M07
MCFG DELL M07
SLIC DELL M07
SSDT PmRef CpuPmMonday, August 24, 2009 6:30 PM -
Hello zeon252,
The core of your issue centers on the line in your Diagnostic Report that reads:File Scan Data-->
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18272]
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6001.18157]
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6001.18294]
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6001.18178]This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, Click on "Classic View"
4) Double-click "Backup and Restore Center"
5) On the left hand side of the window, click "Repair Windows using system restore"
6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
7) Click the "Next" button.
8) Reboot back into Normal mode
9) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, August 26, 2009 4:52 PM
Wednesday, August 26, 2009 4:51 PM
