Sign in
Microsoft.com
 
Microsoft
 
 
 

none
Windows not activating after reinstall and I have a geniune key. RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi all,

    I had to reinstall Windows 7 after my computer became infected by a virus.  After reinstall it keeps pestering me to reactivate windows.  I typed in the key that's on the sticker on the side of my computer (machine didn't come with install media) and it came back as not a valid key.  I had to use a friend's windows 7 disc to reinstall the system. As requested I have downloaded and posted the report the diagnostic program gave.  I have a Dell machine that was bought last year.  

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8FA8D76F-30DA-4BA6-A010-558DD7A8A1E3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Jared\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8FA8D76F-30DA-4BA6-A010-558DD7A8A1E3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1461651027-725225000-3748709760</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 9100</Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20101021000000.000000+000</Date></BIOS><HWID>8DC03107018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>GB10   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514


    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0112012
    Installation ID: 008344970094784171301880037652788634046733785113407945
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 2
    Trusted time: 3/14/2012 5:53:38 PM


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:14:2012 17:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:




    HWID Data-->
    HWID Hash Current: NAAAAAIAAAABAAEAAQADAAAAAwABAAEACrZa2hK9dxY0BK51DHZiPQhcR1U+zXKKvkGCKA==


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   APIC1605
      FACP DELL   FACP1605
      HPET DELL   OEMHPET 
      MCFG DELL   OEMMCFG 
      SLIC DELL   GB10   
      OEMB DELL   OEMB1605
      DMAR AMI OEMDMAR
      SSDT DpgPmm CpuPm



    Thursday, March 15, 2012 12:57 AM
    |

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Activation successful!!  I mistook the letter at the end for a B. When i typed it as an 8 it was successful. the print microsoft uses makes it hard sometimes to distiguish a B from an 8.  Thanks for all the help.
    Thursday, March 15, 2012 6:07 PM
    |

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    "Jared Buck" wrote in message news:64129d60-d9f0-4210-a76f-f349f7513d7d...

    Hi all,

    I had to reinstall Windows 7 after my computer became infected by a virus.  After reinstall it keeps pestering me to reactivate windows.  I typed in the key that's on the sticker on the side of my computer (machine didn't come with install media) and it came back as not a valid key.  I had to use a friend's windows 7 disc to reinstall the system. As requested I have downloaded and posted the report the diagnostic program gave.  I have a Dell machine that was bought last year. 

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003



    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 9100</Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20101021000000.000000+000</Date></BIOS




    Licensing Data-->
    Software licensing service version: 6.1.7601.17514


    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: RMV82
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 2
    Trusted time: 3/14/2012 5:53:38 PM


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001




    I suspect that the Licensing store is corrupted.
    For what version and edition of Windows is the machine licensed, according to the COA sticker?
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 15, 2012 7:22 AM
    |
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    Activation successful!!  I mistook the letter at the end for a B. When i typed it as an 8 it was successful. the print microsoft uses makes it hard sometimes to distiguish a B from an 8.  Thanks for all the help.
    Thursday, March 15, 2012 6:07 PM
    |
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Jared Buck" wrote in message news:54551713-44a7-4620-9253-d6ec6343d907...
    Activation successful!!  I mistook the letter at the end for a B. When i typed it as an 8 it was successful. the print microsoft uses makes it hard sometimes to distiguish a B from an 8.  Thanks for all the help.
     
     
    You’re welcome – make sure that you keep a legible copy of the Key some where accessible!!
     
    Good luck.
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 15, 2012 8:38 PM
    |
    Moderator