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invalid product key RRS feed

  • Question

  •  

    System was infected, system was restored.  Windows XP product key is now invalid.
    Saturday, February 2, 2008 3:33 PM

Answers

  • Myrad,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, February 3, 2008 2:21 AM

All replies

  • Myrad,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, February 3, 2008 2:21 AM
  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23222
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1036A0CD-7084-47A3-9045-E3AFB066B316}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-470-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1036A0CD-7084-47A3-9045-E3AFB066B316}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23222</PID><PIDType>1</PIDType><SID>S-1-5-21-1085031214-746137067-1708537768</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude CPx J650GT             </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20001201******.******+***</Date></BIOS><HWID>D7D83707018400B6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thanks for the help.  I am trying to load a xp sp2 for my ipod touch.

    Sunday, February 17, 2008 10:25 AM
  • Racing4thesun,

     

    Right now, your Dell Latitude laptop computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that many, many other posters have submitted reports with that same blocked VLK.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, Media Center, or some other edition?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect yours to read, "Dell."

    4.  DO NOT post the Product Key on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    It's almost a certainty that your computer came from Dell with a genuine installation of XP; a COA for XP will prove this.  To solve the problem you have to remove the nongenuine installation of XP Pro and put back the genuine installation of XP Home.  (If the computer came with XP Pro, you can try the Product Key Updater Utility here:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx)  Use the Dell Operating System Reinstallation CD provided with the computer, or the Dell PC Restore partition accessed at startup using CTRL + F11.  Please be sure to back up and offload any files that you do not wish to lose, because in the process of removing Pro and installing Home all files will be deleted from the C: partition of the computer's hard disk drive.

     

    Monday, February 18, 2008 6:19 PM
  •  

    I am having the same problems. The product key that is located on the back of my computer was not used when i had a computer tech replace some of the hardware on my computer. when i try to change the product key it says that is invalid. what is the problem? I ran a genuin advantage validation thing. and entered the product key that was on my computer and it said that is was invalid please help.
    Sunday, March 2, 2008 6:35 AM
  • If the key has a oem name on it and the disk says not for oem distribution will this cause a invalid key error message when installing, even if both parts are valid microsoft products? My hard drive crashed I have the key on the pc and I had this one around to reload to software. The CD is an edge to edge hologram CD, and if that is the problem, is there a way to get the correct cd?

     

    -W

    Monday, March 3, 2008 4:22 AM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {B5BBA3A2-8480-4FFD-9A4C-ABFA8A507579}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B5BBA3A2-8480-4FFD-9A4C-ABFA8A507579}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2733655177-4241713696-915149194</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27</Version><SMBIOSVersion major="2" minor="4"/><Date>20081127000000.000000+000</Date></BIOS><HWID>4D333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6000.0000-3642009
    Installation ID: 012522438303041932772826905194700835253023139692892172
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: CH4CG
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAJJRO7BDenD0Eqxx58vui7gaYmGCAxbqN8vQO/KRteBmsVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      SRAT   AMD     HAMMER 
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      WDAT   PTLTD   WDATTBL
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC

     

    Friday, March 5, 2010 3:01 AM
  • Hello tburns7,

    Please repost your report, along with a description of your problem, in the Windows Vista section of the forum here:  http://social.microsoft.com/Forums/en-US/genuinevista/threads
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 5, 2010 3:23 AM