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Windows XP Home Edition - Incompatibale Now RRS feed

  • Question

  • Hello, I have recently purchased a brand new PC - 2 Gig-ram, 2.33 GHz Dual-core, and a P6-N MSI Board with 670i-SLI nvidia nforce chipset. Happily installing my good-old Win XP Home and activating it successfully - crashes and sudden restarts began to happen.
    Since it was a newly built PC, I ran to the store where I was told that WinXP Home is incompatible with the new hardware (2 Gigs of RAM). A solution was offered - To get a Windows XP SP2 Integrated version. I asked if simply installing SP2 will do, and they said - No, only an integrated version will succeed - which was evidently true since I:
    a - tried installing SP2 on the Home edition and it did not work
    b - got a SP2 integrated version which worked.

    So now I'm stuck with an ingenuine copy of XP SP2 that works, but not legal nor fully operational, and with a genuine not-working copy of XP Home edition.

    I wish to recieve a working copy of an XP SP2 CD that I can activate with my own Genuine key, or at least know what my other options are.

    I'll be glad to leave any contact information once any representative will answer me here.

    sincerely grateful for any response
    Omer Schwartz
    • Moved by JeniferA Wednesday, March 18, 2009 4:02 PM XP legalization question (Moved from Genuine Advantage Offers - Eligibility Issues Forum to Windows XP Genuine Advantage Validation Issues (Windows XP))
    Wednesday, March 18, 2009 1:19 PM

Answers

All replies

  • Omer,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  Your post is out of scope for the WGA program as well as it appears your not having a WGA problem. I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx

    If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information: 

    http://www.microsoft.com/atwork/support.mspx

     

    Thank you for visiting the WGA program forum.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, March 18, 2009 4:44 PM
    Wednesday, March 18, 2009 4:41 PM
  • Hello Omer,

    Unfortunately, your inquiry about obtaining a new Windows XP CD is off topic to the forum.

    However, I can try to help by pointing you to a page at microsoft.com where you can fill out a request form to be sent a replacement XP Home CD, which should have SP3 integrated into it:
    https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us

    The above link is described in this MS KB article:  http://support.microsoft.com/kb/326246

    Did the shop charge you full price for a copy of XP, or did they just charge you a couple of bucks for the CD?

    Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 18, 2009 4:46 PM
  • No, it charged full price for the cd.
    Thank you very much for your help - sorry about the off topic thread. Ill be more careful in the future.
    Best regards - Omer
    Thursday, March 19, 2009 5:25 AM
  •  Hello Omer,

    If your original XP Home license was an OEM license, then you are not permitted to move XP Home to any other computer, including the new one you just had built.

    If the original XP Home license is a full retail license, then the End User Licensing Agreement (EULA) does permit it to be moved from the first computer to a new computer.

    In order to view your EULA, click Start>Run, then type winver, click OK, then in the resultant window click on the link to view your software licensing terms.

    If you have an OEM license you can't move XP to the new computer, so you will have to purchase a new full retail license for XP.  Please be careful where you purchase---patronize only trusted local or online retailers.

    If you have a retail license, you can contact Microsoft to order a new CD as follows:

    Contact information

    In the United States and Canada, you can reach the Microsoft Supplemental Parts team at the contact numbers that are listed here:
    • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
    • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
    • TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.


    Once you get the new CD, you can install XP onto your new computer.  Don't forget to erase XP from the old computer, since you're allowed to install retail licenses for XP on only one computer at a time.

    My personal advice would be to take the CD for the nongenuine XP installation back to the place of purchase and demand a refund because you were sold nongenuine software.  If the store does not cooperate, I would suggest filing a Piracy report at http://www.microsoft.com/piracy.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, March 19, 2009 6:12 PM
  • You should not use pirated software. You are better of getting a genuine Windows XP from Amazon or Newegg rather than getting pirated software from The Pirate Bay.
    Thursday, March 19, 2009 7:32 PM