Continual notice to renew despite having done so! RRS feed

  • Question

  • There is another thread started with this same topic. It appears this issue has occurred to multiple people, including myself. We have two computers which are presently running on the internet without proper protection even though the protection was paid back in February. Even my account shows that the account is enabled, but I'm unable to enable OneCare on either computer. In the previous thread somebody was able to contact a technician to get assistance with this issue. How do I contact a technician???

    Thursday, May 7, 2009 1:44 AM



    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90



    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, May 7, 2009 11:33 AM

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