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Windows 7, Build 7600, This copy of windows is not genuine RRS feed

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    Hi there,

    We are using a MAPS license. A number of our machines have recently been replaced and I'm wondering if that is the reason I can't validate. Little help?

    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PRCW3-M24K2-BFJWQ
Windows Product Key Hash: ITgDIZRHGwbeE3imoeXdh8I6Hs4=
Windows Product ID: 00371-835-1570744-85239
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {40AF9141-D91D-448C-8451-6D718796B5C8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{40AF9141-D91D-448C-8451-6D718796B5C8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BFJWQ</PKey><PID>00371-835-1570744-85239</PID><PIDType>5</PIDType><SID>S-1-5-21-2747441382-2900703341-475180369</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>s5670t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.14</Version><SMBIOSVersion major="2" minor="6"/><Date>20101105000000.000000+000</Date></BIOS><HWID>7ABA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2948216F7D576AE</Val><Hash>TEiLpKxGipwZj8+yqw4PaznNTzk=</Hash><Pid>89388-855-2787963-65677</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-835-157074-00-1033-7600.0000-0752011
Installation ID: 003612510092093022040300107541245322095746454683604693
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BFJWQ
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 3/22/2011 6:20:58 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:13:2011 00:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAonZ66ZTiwPQqFsQxAkyO/1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
 ACPI Table Name	OEMID Value	OEMTableID Value
 APIC			HPQOEM		SLIC-CPC
 FACP			HPQOEM		SLIC-CPC
 HPET			HPQOEM		SLIC-CPC
 MCFG			HPQOEM		SLIC-CPC
 SLIC			HPQOEM		SLIC-CPC
 OEMB			HPQOEM		SLIC-CPC
 SSDT			HPQOEM		SLIC-CPC
 GSCI			HPQOEM		SLIC-CPC
 SSDT			HPQOEM		SLIC-CPC

    Thanks!!

     

     

     

    Wednesday, March 23, 2011 1:28 AM

Answers

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    I ended up calling customer service, who directed me to MAPS support, who then created a case number and sent me to Activation. 

     

    When I informed them that I had already tried to activate via phone, they transfered me to someone else.

     

    40 minutes later, they had manually activated it (and provided a series of numbers for me to input).

     

    When I asked what the problem was, they simply told me a file was corrupt and required manual activation. When I asked why it didn't work the first time I called it in, they apologized, but said they couldn't do what they just did without a case number.

     

    I'm puzzled by the long, roundabout process, but I'm glad it's working!

    • Marked as answer by askjeeves20 Thursday, March 24, 2011 9:02 PM
    Thursday, March 24, 2011 9:01 PM

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    From what I can see, your machine was last validated on the 13th Feb, with success. However, it has not yet been activated.

    You need to Activate the machine before it can be validated again.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 23, 2011 5:08 AM
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    Thanks for answering. 
How do I do that?

 The activation fails submit I try to do it online and
Via phone using the number provided when it fails.
    Wednesday, March 23, 2011 6:49 PM
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    Telephone Avtivation:

    Click on Start

    In the Search box, type

    SLUI   4

    hit the Enter key

    Follow the instructions  - when the automated system asks whoch service you require , do NOT respond. This should force an operator to pick up, who can deal with your call.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, March 24, 2011 8:58 PM
    Thursday, March 24, 2011 7:47 AM
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    I ended up calling customer service, who directed me to MAPS support, who then created a case number and sent me to Activation. 

     

    When I informed them that I had already tried to activate via phone, they transfered me to someone else.

     

    40 minutes later, they had manually activated it (and provided a series of numbers for me to input).

     

    When I asked what the problem was, they simply told me a file was corrupt and required manual activation. When I asked why it didn't work the first time I called it in, they apologized, but said they couldn't do what they just did without a case number.

     

    I'm puzzled by the long, roundabout process, but I'm glad it's working!

    • Marked as answer by askjeeves20 Thursday, March 24, 2011 9:02 PM
    Thursday, March 24, 2011 9:01 PM
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    Now I'm confused!

    There's no indication of any relevant system file corruption in yur MGADiag report - and that is supposed to define any errors within the licensing system.

    You say that they simply provided an activation code - yet that n and of itself would not fix any file corruption present anywhere on the system.

    Perhaps Darin may be able to shed some light on the problem, if you posted the cas number so he could research it?

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 24, 2011 10:04 PM
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    I'm at a loss.  I see no indications of an issue on the user's side (at least not according to the Diagnostic Report).

      There are two types of Activation by Phone 1) Activation through the automated phone prompt and 2) activation through a Live Activation rep (sometimes known as an Override).  The "series of numbers" mentioned by askjeeves20 sounds like a normal Live Activation rep "override".

      I hate to say it but my gut feeling is that the issue wasn't technical but educational (on the part of the Activation Rep).

    Darin MS
    Monday, March 28, 2011 8:21 PM
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    Thanks for the responses. I didn't want to suggest it was an educational issue and risk being rude after this forum did what they could for me.

    However, now that it's been said...that was my first hunch.

    I have no ground to stand on with that claim however.

    Again, I'm glad that it's working. I wish I could shed more light.

     

    Case #1151345189

    Tuesday, March 29, 2011 12:10 AM