OneCare and multiple users RRS feed

  • Question

  • We recently updaed our subscription to OneCare.  One user on the PC shows the status as Good and is designated as a Hub.  The other user is being told that the subscription is about to expire.  What gives?

    • Moved by Stephen BootsMVP, Moderator Wednesday, March 18, 2009 1:33 PM renewal issue for multiple users on PC (Moved from Windows Live OneCare Multi-PC Management to Windows Live OneCare General)
    Wednesday, March 18, 2009 11:10 AM


  • I suspect that the credentials for the other user have not refreshed for some reason as the subscription is renewed on the other login.

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90



    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, March 18, 2009 1:33 PM