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    Hi

    After 6 months with no problems I know get the message "This Computer is not running genuine Windows" with an error code 08004fe21.   I bought this copy from a respectable store and installed it on a new machine myself. I've checked the date and time (OK) and re-entered my product key.

    We have installed our copy of microsoft works 2002 a while ago to use word for a couple of documents. This was previously installed on an older PC but this is the only PC it's installed on now. We tried to validate it but I'm guessing the microsoft site no longer supports online validation for this as we've not been able to?  Could this have caused our problems?

    I'd appreciate your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J6FTR-XV8VX-RV67F
    Windows Product Key Hash: et1fFPkJThHJ9dJ0OMTEmMbW7dY=
    Windows Product ID: 00359-OEM-8703514-41566
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {DFAFA02B-C14E-4EE9-9010-F346723F9626}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Word 2002 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DFAFA02B-C14E-4EE9-9010-F346723F9626}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RV67F</PKey><PID>00359-OEM-8703514-41566</PID><PIDType>3</PIDType><SID>S-1-5-21-4147602449-3525154067-1308283373</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1013</Version><SMBIOSVersion major="2" minor="6"/><Date>20110509000000.000000+000</Date></BIOS><HWID>68D20A00018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>13D1892F185A656</Val><Hash>1c8ijZwwz8dij9MSZoM7f4eZB4k=</Hash><Pid>54189-OEM-1695223-92139</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 1:3:2012 21:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: NgAAAAAABgABAAEAAAADAAAAAQABAAEAln0klWjW+qB86fpLGl1iw/SZGvFiPT6T62AynC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC

     

     

    Saturday, January 7, 2012 11:15 PM

Answers

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    Office Genuine Advantage is no longer in use.  It was deprecated by Microsoft several years ago.  It does not affect Windows validation. 

    I suggest that you use System Restore to recover to a date prior to appearance of the error.

    Be advised that OEM System Builder packs are not for end users.  The SB license states that the software is only to be used to install Windows on a computer for sale to a third party.  A person who builds his own computer is not a system builder as defined in the System Builder license.  The correct license is retail.  From the SB license,

    'System Builder' means an original equipment manufacturer, an assembler, a refurbisher, or a software pre-installer that sells the Customer System(s) to a third party.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Tuesday, January 10, 2012 9:50 PM
    • Marked as answer by Darin Smith MS Wednesday, January 11, 2012 11:22 PM
    Saturday, January 7, 2012 11:46 PM
    Answerer

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  • Question
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    Office Genuine Advantage is no longer in use.  It was deprecated by Microsoft several years ago.  It does not affect Windows validation. 

    I suggest that you use System Restore to recover to a date prior to appearance of the error.

    Be advised that OEM System Builder packs are not for end users.  The SB license states that the software is only to be used to install Windows on a computer for sale to a third party.  A person who builds his own computer is not a system builder as defined in the System Builder license.  The correct license is retail.  From the SB license,

    'System Builder' means an original equipment manufacturer, an assembler, a refurbisher, or a software pre-installer that sells the Customer System(s) to a third party.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Tuesday, January 10, 2012 9:50 PM
    • Marked as answer by Darin Smith MS Wednesday, January 11, 2012 11:22 PM
    Saturday, January 7, 2012 11:46 PM
    Answerer
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    Hi

    Thanks for the reply.  I backed up my data and restored to a point a couple of weeks earlier, then windows downloaded and installed a critical update and the "This Computer is not running genuine Windows" message has returned.  Ive re-activated online and by telephone and I see "Activation was successful" then a few minutes later the "..not ..genuine" message returns.  It is rather frustrating.  Any help would be appreciated.  Here is the latest MGA report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J6FTR-XV8VX-RV67F
    Windows Product Key Hash: et1fFPkJThHJ9dJ0OMTEmMbW7dY=
    Windows Product ID: 00359-OEM-8703514-41566
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B18A99AD-9B69-4EB3-B62C-A1433765C695}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Word 2002 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B18A99AD-9B69-4EB3-B62C-A1433765C695}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RV67F</PKey><PID>00359-OEM-8703514-41566</PID><PIDType>3</PIDType><SID>S-1-5-21-4147602449-3525154067-1308283373</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1013</Version><SMBIOSVersion major="2" minor="6"/><Date>20110509000000.000000+000</Date></BIOS><HWID>68D20A00018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>13D1892F185A656</Val><Hash>1c8ijZwwz8dij9MSZoM7f4eZB4k=</Hash><Pid>54189-OEM-1695223-92139</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 1:12:2012 18:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: NgAAAAAABgABAAEAAAADAAAAAQABAAEAln0klWjW+qB86fpLGl1iw/SZGvFiPT6T62AynC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC

     

     

     

    Monday, January 16, 2012 12:52 AM
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    "dawooksta" wrote in message news:495329a2-57cf-45ef-b728-7be663dca4e6...

    Hi

    Thanks for the reply.  I backed up my data and restored to a point a couple of weeks earlier, then windows downloaded and installed a critical update and the "This Computer is not running genuine Windows" message has returned.  Ive re-activated online and by telephone and I see "Activation was successful" then a few minutes later the "..not ..genuine" message returns.  It is rather frustrating.  Any help would be appreciated.  Here is the latest MGA report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J6FTR-XV8VX-RV67F
    Windows Product Key Hash: et1fFPkJThHJ9dJ0OMTEmMbW7dY=
    Windows Product ID: 00359-OEM-8703514-41566
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1

     

     

    The only two times I have records of seeing this error messages, the problem required a repair install of the OS to fix.
     
    If you’re will to spend some time on it, then I’m happy to do so – otherwise I suggest that you prepare for a repair install by backing up your data to external media for safe-keeping, then do the repair.
    If you need instructions for a repair install, start here.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 16, 2012 1:20 AM
    Moderator