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Unable to establish a connection with the Activation Server RRS feed

  • Question

  • I am battling with an issue with XP activation. After removing some spyware, I got stuck in an activation loop. ie this copy is already activated...logout. repeat... I've solved that problem and can now get to the activate XP over the internet, but I am unable to do so over the network. I do have network connectivity as I can use the 'narrator workaround' and get to google.com etc. The system date and time are correct. What could be happening here. The copy is genuine, and if possible I don't want to have to call MS to reactivate. I am more interested in trying to determine the problem and fix this issue rather than just calling. I will then have a better understanding of the issue, possible causes, so on and so forth.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-F7432-T438X-X89VB
    Windows Product Key Hash: OD0CKyfGc+F2e603plNlu8FLhCk=
    Windows Product ID: 76477-OEM-2111556-82076
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {F4FCC252-2DBC-4369-85F3-F761E5CCBB05}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x0
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F4FCC252-2DBC-4369-85F3-F761E5CCBB05}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X89VB</PKey><PID>76477-OEM-2111556-82076</PID><PIDType>3</PIDType><SID>S-1-5-21-1078081533-630328440-682003330</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1005HA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091016000000.000000+000</Date><SLPBIOS>SNC302EEH,SNC302EEH,SNC302EEH,SNC302EEH</SLPBIOS></BIOS><HWID>D1AE080001844065</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name> </name><model> </model></SBID><OEM/><GANotification><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:ASUSTeK Computer Inc|14EB0:ASUSTeK Computer Inc|165F0:GENUINE C&C INC|B267:HITACHI, Ltd|B267:HITACHI, Ltd|B267:HITACHI, Ltd
    Marker string from OEMBIOS.DAT: SNC302EEH,SNC302EEH,SNC302EEH,SNC302EEH

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, July 3, 2012 8:35 PM

Answers

  • I ended up just throwing Win7 on it. I appreciate your help a great deal. It still bothers me that I never got to the bottom of it.
    Tuesday, July 10, 2012 5:09 PM

All replies

  • There is a very strange Marker string in the OEMBIOS.DAT file - that file doesn''t usually exist in OEM System Builder installs, so I'm wondering what effect that would have on activation.

    What happens if you attempt validation at www.microsoft.com/genuine/validate ?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 3, 2012 10:02 PM
    Moderator
  • I get an error that the page cannot be displayed. I again verified that I can get to google.com and tried FF and IE. Same results. I can verify that the site is not down as I tried the link from another computer and the page displayed properly.
    • Edited by J_Perry Tuesday, July 3, 2012 10:11 PM addition
    Tuesday, July 3, 2012 10:09 PM
  • That sounds like you still have malware present - check your Hosts file, and check for IPCONFIG /ALL for errant entries

    run NETSH WINSOCK RESET and reboot.

    What cleanup software have you used?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 3, 2012 10:34 PM
    Moderator
  • Only entry in the HOSTS is my loopback. ipconfig looked normal. I used mbam for cleanup and it reports no malicious items at this time. Ran netsh winsock reset and then rebooted. Still, no luck. I can't even access top level Microsoft.com. This is quite odd.
    Tuesday, July 3, 2012 11:00 PM
  • Not odd at all - I suspect that there's a secondary redirection somewhere.

    I'll bet you can't get to somewhere like www.symantec.com, either?

    I had one machine where this happened, and I had to delve into the registry an manually rip out a virtual NIC that had taken over all traffic, inserting a redirect to a DNS server.

    Check your DNS settings - are they on automatic, or fixed? If the latter, are they a known 'good' IP?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 3, 2012 11:29 PM
    Moderator
  • You know, after what you mentioned earlier the first thing that came to mind was a DNS redirect. It's set to auto, but I'm going to try 8.8.8.8 and see what happens. It's kinda fun trying to beat the clock before the explore.exe process dies. Cause when it does, I have to run control.exe and start again. And I appreciate you helping me out with this. Kudos my friend!!! you

    edit: you were right about www.symantec.com

    edit: using google's dns had no effect. still can't access microsoft.com

    edit: how did you go about locating this virtual nic and determining it was rogue?

    • Edited by J_Perry Wednesday, July 4, 2012 1:14 AM addition
    Wednesday, July 4, 2012 12:55 AM
  • (AT least you're on XP - it's easier there! - and it's gotta be 4 years since I did this...)

    Start by looking in Device Manager - Check that all the physical Networing items are present and correct.

    Actually. thinking about it, HiJackthis may be helpful  here - http://www.trendmicro.co.uk/products/free-tools-and-services/index.html - Run it and save the Log file - copy the content to your reply but DO NOT do anything except close HiJackThis down. It WILL cause major problems if you're not very careful.

    Also include a copy of the IPCONFIG /ALL output.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, July 4, 2012 11:06 AM
    Moderator
  • I can't access http://www.trendmicro.co.uk/products/free-tools-and-services/index.html I might be able to in safe mode. Would that help?

    edit: Nevermind, I dl the hijackthis msi, and will go that route. Stand by...

    edit: That didn't work as I cannot connect to free.antivirus.com/us/ which is where the msi redirects me... also all physical networking items in device manager seem to be fine.

    Windows IP Configuration



            Host Name . . . . . . . . . . . . : lesleipc-5de246

            Primary Dns Suffix  . . . . . . . : 

            Node Type . . . . . . . . . . . . : Hybrid

            IP Routing Enabled. . . . . . . . : No

            WINS Proxy Enabled. . . . . . . . : No

            DNS Suffix Search List. . . . . . : corp.ciber.net



    Ethernet adapter Local Area Connection 2:



            Connection-specific DNS Suffix  . : corp.ciber.net

            Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller

            Physical Address. . . . . . . . . : 90-E6-BA-9A-3E-53

            Dhcp Enabled. . . . . . . . . . . : Yes

            Autoconfiguration Enabled . . . . : Yes

            IP Address. . . . . . . . . . . . : 172.23.94.90

            Subnet Mask . . . . . . . . . . . : 255.255.255.0

            Default Gateway . . . . . . . . . : 172.23.94.1

            DHCP Server . . . . . . . . . . . : 172.23.94.1

            DNS Servers . . . . . . . . . . . : 172.23.105.51

                                                172.23.105.53

            Lease Obtained. . . . . . . . . . : Thursday, July 05, 2012 5:30:15 PM

            Lease Expires . . . . . . . . . . : Friday, July 06, 2012 5:30:15 PM



    Ethernet adapter Wireless Network Connection:



            Media State . . . . . . . . . . . : Media disconnected

            Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter

            Physical Address. . . . . . . . . : 00-25-D3-C8-67-FF




    • Edited by J_Perry Thursday, July 5, 2012 9:46 PM addition
    Thursday, July 5, 2012 9:39 PM
  • Both your  DNS addresses are private IP's - which means that the servers could be poisoned.

    Try fixing the DNS to

    4.2.2.3 and 8.8.4.4

    then try and get HiJackThis again from TrendMicro

    If it fails, download it from http://www.filehippo.com/download_hijackthis/

    run it, and post the result.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, July 6, 2012 10:03 AM
    Moderator
  • I ended up just throwing Win7 on it. I appreciate your help a great deal. It still bothers me that I never got to the bottom of it.
    Tuesday, July 10, 2012 5:09 PM
  • When i got this error before 2 years due to incorrect time on my system clock. I manually reset it and then try again. and this fixed this error. You can also try this by following these steps mentioned here http://support.iyogi.com/networking/internet/error-unable-to-establish-a-connection-with-the-activation-server-please-check-your-network.html
    Wednesday, January 29, 2014 9:44 AM
  • This thread is 18 months old - so any suggestions are likely to be irrelevant to the OP, especially as he said that he had not installed Windows 7.

    Locking thread.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 29, 2014 12:13 PM
    Moderator