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An error has occured when saving a role RRS feed

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    Hi,

    I have an inherited role in my CRM solution.  Now when I try to save this role I receive an error message "An error has occured" at the end of the saving.  It looks like its timing out or something.  When someone who has this role assigned to him tries to log again into the system he receives a "License error".  This only happens to this one role but not all roles...  I tried to recreate it and still this happens...

    This is driving me mad so if you have any idea how to fix this please let me know. 

    cheers,
    Palli
    Wednesday, March 3, 2010 12:57 PM

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    I'll take a wild guess and say it sounds like some corruption in the xml.  A potential fix is to re-create the role by making a copy of a role that was installed with the CRM application or import the role from a working environment.  

    Best Regards | Twitter: edwardsdna
    • Proposed as answer by Donna EdwardsMVP Thursday, March 11, 2010 5:18 PM
    • Marked as answer by pallagust Friday, March 12, 2010 10:00 AM
    Thursday, March 11, 2010 5:18 PM

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    Rather than creating the role from scratch, copy a role that was installed from the default installation and then tweak the rights on that role to match what you need.  There are known issues with creating new security roles rather than copying from an existing role.
    Best Regards | Twitter: edwardsdna
    Thursday, March 4, 2010 2:59 PM
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    Im not creating the role from the scratch, this role is inherited from some other role(Cant remember which one). It was working before but at some point when i saved the role i got an error message. Now all users that are assigned this role still have it, but when you open the role for within user he/she doesn't have any rights associated with the role.  It strange because if you open the role from withing the admin section the role looks ok....

    Any ideas...
    Thursday, March 4, 2010 4:32 PM
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    I'll take a wild guess and say it sounds like some corruption in the xml.  A potential fix is to re-create the role by making a copy of a role that was installed with the CRM application or import the role from a working environment.  

    Best Regards | Twitter: edwardsdna
    • Proposed as answer by Donna EdwardsMVP Thursday, March 11, 2010 5:18 PM
    • Marked as answer by pallagust Friday, March 12, 2010 10:00 AM
    Thursday, March 11, 2010 5:18 PM
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    As Donna said - XML corruption is quite likely. You can also try exporting the custom role and the source role and compare the two XML definitions to see what is missing/broken in your custom role.
    Thursday, March 11, 2010 11:50 PM