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Update Windows Live One Care RRS feed

  • Question

  • I've been unable to update Windows Live OneCare.  I get the message: An error has prevented WindowsLiveOneCare from installing a required upgrade.  Please restart your computer. If OneCare still does not start or you receive this message again, contact support.

     

    I followed the instructions to download the  utilities to fix the problem and eventually got to a point where I needed to uninstall and reinstall.  I don't have my orignal software anymore, however I just refreshed my license for another year.

    Thursday, June 26, 2008 1:37 PM

Answers

  •  Jallman wrote:

    I've been unable to update Windows Live OneCare.  I get the message: An error has prevented WindowsLiveOneCare from installing a required upgrade.  Please restart your computer. If OneCare still does not start or you receive this message again, contact support.

     

    I followed the instructions to download the  utilities to fix the problem and eventually got to a point where I needed to uninstall and reinstall.  I don't have my orignal software anymore, however I just refreshed my license for another year.

    Download the trial from http://onecare.live.com and subscribe/activate using the same LiveID that you originally subscribed with.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

    -steve
    Tuesday, July 8, 2008 2:45 PM
    Moderator

All replies

  • Did reinstalling One Care resolve the problem?

     

    Thursday, June 26, 2008 1:44 PM
    Moderator
  •  Jallman wrote:

    I've been unable to update Windows Live OneCare.  I get the message: An error has prevented WindowsLiveOneCare from installing a required upgrade.  Please restart your computer. If OneCare still does not start or you receive this message again, contact support.

     

    I followed the instructions to download the  utilities to fix the problem and eventually got to a point where I needed to uninstall and reinstall.  I don't have my orignal software anymore, however I just refreshed my license for another year.

    Download the trial from http://onecare.live.com and subscribe/activate using the same LiveID that you originally subscribed with.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

    -steve
    Tuesday, July 8, 2008 2:45 PM
    Moderator
  • Hi Jim,

    I receive an ox80072ee7 message and i've followed ALL the directions to fix it. Believe me, there were a lot and I still get "No enable devices associated ith it" I've tried downloading, but continue to get "page cannot be displayed"

    Can ya help alady in distress?

     

    Thursday, July 10, 2008 5:52 PM
  •  Roooxxx wrote:

    Hi Jim,

    I receive an ox80072ee7 message and i've followed ALL the directions to fix it. Believe me, there were a lot and I still get "No enable devices associated ith it" I've tried downloading, but continue to get "page cannot be displayed"

    Can ya help alady in distress?

     

    At what point are you seeing this error, Roxanne? And what are you doing when it happens? Are you trying to install OneCare? Are you trying to update it?

    If it is the former, this article should help - http://support.microsoft.com/kb/930157

    If not, please contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Thursday, July 10, 2008 6:48 PM
    Moderator