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Invalid Product Key RRS feed

  • Question

  • Hello

    Have new Packard Bell Easy Note laptop. All running well except MS Word which keeps asking for a product key,  Have entered the 25 digit one from the base of laptop (marked 'Product Key') but always no joy.  Have had quite a few attempts at solving myself; ran the Genuine Microsoft Software and both Windows and Office validated,  ran the diagnostic and noticed the product key shown (last 15 digits anyway) is different to the one on my laptop? Am rather confused?! Can you help?   Thankyou J.Taylor
    Wednesday, February 17, 2010 12:41 PM

Answers

  • Hello J.A. Taylor,

    Not to belabor the obvious, but the CoA on the laptop is for Windows, not for Office or Word.

    It's likely that your new PB came with a Trial installation of Office Home and Student 2007.  If so, you have to activate the trial, which lasts for 60 days.  Did you activate the Trial?

    Once that's over, Office will no longer edit existing docs or create new ones, but it will open docs for viewing and will print them.  In order to continue using Office H&S 2007 with full functionality, you have to buy a product key from Microsoft and convert the Trial to a perpetual license for Office H&S 2007.

    Here is a help article about this process:  http://office.microsoft.com/en-us/help/HA101936151033.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:34 PM
    Wednesday, February 17, 2010 5:08 PM

All replies

  • Hello J.A. Taylor,

    Is there a Microsoft product name also printed on that CoA on the bottom of the laptop?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 17, 2010 2:01 PM
  • Thanks for swift reply. Yes; 'Windows Vista Home Premium', as long as few other code numbers plus 'Proof of License' & 'Cert. of authenticity'. J.T
    Wednesday, February 17, 2010 2:42 PM
  • Hello J.A. Taylor,

    Not to belabor the obvious, but the CoA on the laptop is for Windows, not for Office or Word.

    It's likely that your new PB came with a Trial installation of Office Home and Student 2007.  If so, you have to activate the trial, which lasts for 60 days.  Did you activate the Trial?

    Once that's over, Office will no longer edit existing docs or create new ones, but it will open docs for viewing and will print them.  In order to continue using Office H&S 2007 with full functionality, you have to buy a product key from Microsoft and convert the Trial to a perpetual license for Office H&S 2007.

    Here is a help article about this process:  http://office.microsoft.com/en-us/help/HA101936151033.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:34 PM
    Wednesday, February 17, 2010 5:08 PM