windows installer 3.1 will not install RRS feed

  • Question

  • Here is the data from the diagnostics.  Windows updates all fail and will not except any service pack udates either.


    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.1.0.hom
    CSVLK Server: N/A
    ID: {C20FED99-24CF-4AAA-BEB4-59D7D655F51D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Small Business - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.1152]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C20FED99-24CF-4AAA-BEB4-59D7D655F51D}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.1.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-359969559-3577228651-1844408463</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="3"/><Date>20030523******.******+***</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F1C13B4F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM2400</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>B5C5ADF6F0AD448</Val><Hash>BeX4dkY49T3nSpituH5u89xMmD0=</Hash><Pid>54188-OEM-1793143-90340</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 


    Saturday, June 14, 2008 12:47 AM


  • Bobs102,


    You may also want to run sfc /scannow from the Run command to do a check on the system files.


    Lori MS


    Monday, June 16, 2008 10:38 PM

All replies

  • Bob102,


    The diagnostic results indicate that Windows XP Home and Office XP Small Business are both genuine.


    Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here http://www.microsoft.com/protect/computer/updates/faq.mspx which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527   .


    Another alternative site is the Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default_mspx


    Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.


    You may also visit the Windows Expert zone newsgroup forum and post Windows Update questions for further assistance. The Expert zone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US


    Also make sure that you have Service Pack 3 for Windows XP.


    Lori MS

    Monday, June 16, 2008 8:15 PM
  • Bobs102,


    You may also want to run sfc /scannow from the Run command to do a check on the system files.


    Lori MS


    Monday, June 16, 2008 10:38 PM
  • Oh Joy!

    I have found a great fix for my Windows Installer 3.1 Update problem.

    Google 943144 This article from Microsoft will tell you that most of these update problems are due to having repaired your windows using your XP CD, or perhaps something has corrupted your registry along the way.  This update applies to the 32 bit HOme Edition that a lot of people use.

    This is exactly what I had done a while back, and the updates started piling up, 83 or more to be exact.  Also, my Windows Installer 3.1 that came out recently to correct some anamolies, would also refuse to install.

    Apparently, something called the Wups2.dl is to blame, and you must do a very SIMPLE series of steps.  I say simple, because I hate geek speak, and if it is not simple, my eyes glaze over.

    I tried this and it worked. 

    I used Method 1 first, as described in the Article ID 943144 from microsoft.com support.

    I won't put the link because I'm not sure how that works, but you can just google this number, and it will appear.

    The long and short of it is this:

    1.  You have to stop the automatic updates service as follows:

    a. Click START, click RUN, type cmd, and then click OK.

    b. At the command prompt, type the following command, and then press ENTER.

    > net stop wuauserv

    2.  Next you have to register the Wups2.dll file.  To do this follow these steps:

    a.  At the next command prompt, type the following command and then press ENTER.

    regsvr32 %windir%\system32\wups2.dll

    If you have XP Professional x64 edition, see the Article.  I'm only doing the x32 one.

    b.  Click OK on each verification message you receive.

    3.  Next you have to start the Automatic update service again. To do this, type the following command at the command prompt, and then press ENTER.

    > net start wuauserv

    4.  Now that you've done that, exit the command prompt by typing EXIT, and then press ENTER.

    You will then be prompted (I believe) to restart your system.  Do this immediately.  When you are back on, it will tell you that you have updates, and you need to install them.  Agree to install them, and once they are installed, you will have to Restart your system again.  Do this.  It takes about 10 minutes on a slow computer - but the joy of having the updates working again will give you such a thrill you will want to have a party with your family.


    Sunday, June 29, 2008 6:00 PM