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    Hello - was successful in installing Word, Excel, PowerPoint, etc. with Office Home and Student 2007.  It also is bundled with Office Picture Manager.  When I try to enter the product key, it states the product key is invalid and I can't use the picture manager.  Please advise, thanks!

    Sunday, September 14, 2008 1:12 AM

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    ayoda,

    Copy and paste as instructed into this thread. 15 Digits of the product key is okay. Some are blocked to protect your key. Paste as-is, the full text as directed above in the Diag Instructions.

    Rick, MS
    • Marked as answer by RickImAPC Tuesday, September 23, 2008 3:57 PM
    Tuesday, September 23, 2008 3:45 PM

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    ayoda,

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Office Genuine Advantage (OGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Monday, September 15, 2008 5:34 PM
    • Unmarked as answer by RickImAPC Monday, September 15, 2008 5:35 PM
    Monday, September 15, 2008 5:34 PM
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    Thanks for the reply.  Here's what I've done so far.

    The machine came pre-loaded from Dell with Windows Vista Home Basic.

    I loaded Office Home and Student 2007.  Word / Excel / PowerPoint work fine.

    When I clicked on "view photos using Office Picture Manager," it asks for the product key.

    Upon entering the product key, it replies "key not valid" and drops me out of the Picture Manager program.

    I later loaded Windows Vista Home Premium upgrade, with no problems (much better than Home Basic, by the way).  Checking the Microsoft Genuine Advantage Diagnostic tool, my Home Premium checks out.

    Again, the issue is with Office Picture Manager - for whatever reason, that's the one program that I can't get to work.

    Please advise, thanks!



    Friday, September 19, 2008 6:21 AM
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    One more note - when I click on the tab that says "Office" on the Genuine Advantage Diagnostic Tool, it states "104 Unknown PID."  Is this also significant?  Thanks!

    Friday, September 19, 2008 6:43 AM
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    ayoda,

    Please re-run the Mirosoft Genuine Advantage Diagnostic Tool and copy and past the results as indicated in the instructions above. Make sure they are the complete results.

    Rick, MS
    Friday, September 19, 2008 2:08 PM
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    This is the screen for Windows:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: sgf3oIw6/7yDM/yG2lkrrbtpb8g=
    Windows Product ID: 89578-023-1710255-71001
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {53A59001-4C31-485C-BD85-A1D4C6E5C539}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    Microsoft Office Small Business Edition 2003 - 104 Unknown PID
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{53A59001-4C31-485C-BD85-A1D4C6E5C539}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-*****</PKey><PID>89578-023-1710255-71001</PID><PIDType>5</PIDType><SID>S-1-5-21-4237304738-1414835483-3297693927</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>1B203F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>18A0EE48D2E7F0C</Val><Hash>ev2815O7EVnCs56eOb//yu5dfJE=</Hash><Pid>81602-902-1530014-68749</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="104"/><App Id="18" Version="11" Result="104"/><App Id="19" Version="11" Result="104"/><App Id="1A" Version="11" Result="104"/><App Id="1B" Version="11" Result="104"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    =====================================

    And here is the one for the tab "Office"

    OGA Data-->
    Office Status: 104 Unknown PID
    Microsoft Office Small Business Edition 2003 - 104 Unknown PID
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{53A59001-4C31-485C-BD85-A1D4C6E5C539}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-*****</PKey><PID>89578-023-1710255-71001</PID><PIDType>5</PIDType><SID>S-1-5-21-4237304738-1414835483-3297693927</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>1B203F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>18A0EE48D2E7F0C</Val><Hash>ev2815O7EVnCs56eOb//yu5dfJE=</Hash><Pid>81602-902-1530014-68749</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="104"/><App Id="18" Version="11" Result="104"/><App Id="19" Version="11" Result="104"/><App Id="1A" Version="11" Result="104"/><App Id="1B" Version="11" Result="104"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    • Edited by ayoda Saturday, September 20, 2008 4:17 AM
    Saturday, September 20, 2008 4:14 AM
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    Ayoda, I need you to run this data again, it's not sitting right in my tool analyzer. Please follow only the instructions given below.

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Rick, MS



    Monday, September 22, 2008 3:48 PM
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    OK, I've went ahead and run the Genuine Advantage Diagnostic Tool, but it does post 60 percent of the product key.  Do you also need that information? Is it OK to post that information?

    Thanks!

    Tuesday, September 23, 2008 7:27 AM
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    ayoda,

    Copy and paste as instructed into this thread. 15 Digits of the product key is okay. Some are blocked to protect your key. Paste as-is, the full text as directed above in the Diag Instructions.

    Rick, MS
    • Marked as answer by RickImAPC Tuesday, September 23, 2008 3:57 PM
    Tuesday, September 23, 2008 3:45 PM
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    ayoda,

    Copy and paste as instructed into this thread. 15 Digits of the product key is okay. Some are blocked to protect your key. Paste as-is, the full text as directed above in the Diag Instructions.

    Rick, MS
    Tuesday, September 23, 2008 3:45 PM