"This computer is not running genuine windows"
Question
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Just after Christmas I updated my laptop from Win7 basic to Home Premium and all worked fine. A few days after this I was given a genuine update Win7 Premium to Windows 7 Ultimate (by my son who purchased and then decided to stay with Premium).
The upgrade and product registration went fine. However a few days after the upgrade I began to receive the message: "This computer is not running genuine windows" which from looking on this forum is not uncommon in certain instances.
After some research on this forum it seems that my laptop maybe has what has been outlined in this topic:- http://social.microsoft.com/Forums/en/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772 as the file mismatches and tampered files listed in this topic are the same as those listed in the MGADiag.exe I have included below.
I purchased my laptop from one of the leading Acer dealers in Shanghai in December 2010. The laptop was supplied with Windows 7 basic. And it is genuine as I personally witnessed the unsealing / unpacking and OS activation of the laptop. Being purchased in China I would assume that the OS activation language is Chinese however the normal UI was set to be English(US).
I have also checked for language packs installed as per topic:- http://support.microsoft.com/kb/2105247/
The following is what was listed in the registry:-
Note:- That currently cued in the 'optional update' list are 35 language 'files' that i have not installed as I do not want these installed. These came through with the last critical updates a couple of weeks ago.
From reading some of the other posts I have run the "scannow" routine which returned the following:-
Ran the Win 7 validation when this completed and received the "not running genuine windows" message.
I have investigated rolling back to pre the upgrade from basic to premium but furthest back i can go is the critical upgrade that was received after Ultimate was installed.
What i would like to know is there an easy solution to this problem without resorting to a 'factory restore' or do I just continue to cancel the "non genuine windows" message when it appears? If not then I shall just live with the minor incovenience as my laptop is 'misison critical' to my consulting business and I do receive the published windows updates.
Any suggestions that you have to enable me to ensure this is recognised as a "genuine" Win 7 install would be appreciated.
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Find following MGADiag.exe Diagnostic Report which lists the same files listed in the topic:-
http://social.microsoft.com/Forums/en/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772
----------------------------------------
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BWBWJ-P2T9J-BWWP2
Windows Product Key Hash: 4Y6ZnkskXPzSff0r28iA+ZfA2Sw=
Windows Product ID: 00426-104-2030961-85269
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {B5550059-ECE1-4ACB-AA02-E6DCB9B5F2F8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B5550059-ECE1-4ACB-AA02-E6DCB9B5F2F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWWP2</PKey><PID>00426-104-2030961-85269</PID><PIDType>5</PIDType><SID>S-1-5-21-825996499-129820654-4190485030</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3820</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.19</Version><SMBIOSVersion major="2" minor="6"/><Date>20101027000000.000000+000</Date></BIOS><HWID>A8BA0600018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-104-203096-01-3081-7600.0000-0072012
Installation ID: 004763934235545416981020228183037721561234458253820491
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BWWP2
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 29/01/2012 20:20:56
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000000EF60
Event Time Stamp: 1:29:2012 20:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAIAAAACAAAAAgABAAEAln3KNZZPEjROE3zHYj20XGJClAlcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT AmdRef AmdTabl
SSDT AmdRef AmdTabl
