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"This computer is not running genuine windows" RRS feed

  • Question

  • Just after Christmas I updated my laptop from Win7 basic to Home Premium and all worked fine.  A few days after this I was given a genuine update Win7 Premium to Windows 7 Ultimate (by my son who purchased and then decided to stay with Premium).

    The upgrade and product registration went fine.  However a few days after the upgrade  I began to receive the message: "This computer is not running genuine windows" which from looking on this forum is not uncommon in certain instances.

    After some research on this forum it seems that my laptop maybe has what has been outlined in this topic:-  http://social.microsoft.com/Forums/en/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772   as the file mismatches and tampered files listed in this topic are the same as those listed in the MGADiag.exe I have included below.

    I purchased my laptop from one of the leading Acer dealers in Shanghai in December 2010.  The laptop was supplied with Windows 7 basic. And it is genuine as I personally witnessed the unsealing / unpacking and OS activation of  the laptop.  Being purchased in China I would assume that the OS activation language is Chinese however the normal UI was set to be English(US).

    I have also checked for language packs installed  as per topic:- http://support.microsoft.com/kb/2105247/

    The following is what was listed in the registry:-

    Note:- That currently cued in the 'optional update' list are 35 language 'files' that i have not installed as I do not want these installed.  These came through with the last critical updates a couple of weeks ago.

    From reading some of the other posts I have run the "scannow" routine which returned the following:-

    Ran the Win 7 validation when this completed and received the "not running genuine windows" message.

    I have investigated rolling back to pre the upgrade from basic to premium but furthest back i can go is the critical upgrade that was received after Ultimate was installed.

    What i would like to know is there an easy solution to this problem without resorting to a 'factory restore' or do I just continue to cancel the "non genuine windows" message when it appears?  If not then I shall just live with the minor incovenience as my laptop is 'misison critical' to my consulting business and I do receive the published windows updates.

    Any suggestions that you have to enable me to ensure this is recognised as a "genuine" Win 7 install would be appreciated.

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Find following MGADiag.exe Diagnostic Report which lists the same files listed in the topic:-

    http://social.microsoft.com/Forums/en/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772

    ----------------------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BWBWJ-P2T9J-BWWP2
    Windows Product Key Hash: 4Y6ZnkskXPzSff0r28iA+ZfA2Sw=
    Windows Product ID: 00426-104-2030961-85269
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {B5550059-ECE1-4ACB-AA02-E6DCB9B5F2F8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B5550059-ECE1-4ACB-AA02-E6DCB9B5F2F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWWP2</PKey><PID>00426-104-2030961-85269</PID><PIDType>5</PIDType><SID>S-1-5-21-825996499-129820654-4190485030</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3820</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.19</Version><SMBIOSVersion major="2" minor="6"/><Date>20101027000000.000000+000</Date></BIOS><HWID>A8BA0600018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-203096-01-3081-7600.0000-0072012
    Installation ID: 004763934235545416981020228183037721561234458253820491
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BWWP2
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 29/01/2012 20:20:56

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 1:29:2012 20:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAIAAAACAAAAAgABAAEAln3KNZZPEjROE3zHYj20XGJClAlcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC
    FACP INTEL CALPELLA
    HPET INTEL CALPELLA
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CALPELLA
    SLIC ACRSYS ACRPRDCT
    SSDT AmdRef AmdTabl
    SSDT AmdRef AmdTabl



     

     

     

     

     

    Sunday, January 29, 2012 11:21 AM

Answers

  • This is very upsetting.  I work two rows down from the team that created the tool that fixes Vistalizator.  It was released to all Microsoft support groups. 

    There should have been No Need to take 1+ hours to fix this.

     

    Please recall and this time, tell the tech that you need a MSDT Manifest called "Microsoft Genuine Advantage".

     

    It is found in the Windows 7 tab under the "Consumer Windows/Setup" category.  He/she should know what you are talking about.  If he doesn't, ask for a manager.

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, January 31, 2012 12:08 AM
    Tuesday, January 31, 2012 12:07 AM
    • Marked as answer by Darin Smith MS Monday, January 30, 2012 11:41 PM
    Sunday, January 29, 2012 1:10 PM
    Answerer

All replies

  • "Horace555" wrote in message news:647f658f-af6d-4d32-852c-7ac0dbc0de78...

     

    Find following MGADiag.exe Diagnostic Report which lists the same files listed in the topic:-

    http://social.microsoft.com/Forums/en/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772

    ----------------------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BWBWJ-P2T9J-BWWP2
    Windows Product Key Hash: 4Y6ZnkskXPzSff0r28iA+ZfA2Sw=
    Windows Product ID: 00426-104-2030961-85269
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001


    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003


    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3820</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.19</Version><SMBIOSVersion major="2" minor="6"/><Date>20101027000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: BWWP2
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 29/01/2012 20:20:56

     
     
     
     
    The set of file mismatches above are typical of one of two causes:-
    1) a restore from an image backup of the system
    2) a failed driver update
    The only one for which we currently have a solution is the second.....
    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here -
    - you’ll need the set for the x64 (64-bit) platform on Win7
    Once complete, please reboot twice, then post another MGADiag report.
    Good Luck!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 29, 2012 12:45 PM
    Moderator
    • Marked as answer by Darin Smith MS Monday, January 30, 2012 11:41 PM
    Sunday, January 29, 2012 1:10 PM
    Answerer
  • "george1009" wrote in message news:40ad916d-b0e0-4ae3-89ee-0906bd813dfe...
    Ooops!
    Well spotted (lack of caffeine again!)
     
    I agree.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 29, 2012 1:30 PM
    Moderator
  • LOL! know the problem well.
    Sunday, January 29, 2012 1:36 PM
    Answerer
  • Thanks for the response this is the conclusion that I came to looking at the info on the forum.

     I have found a directory:-  C:\Windows\System32\Vistalizator  on the laptop.

    The directory contains a file "languages.dat" the file is dated 25/12/2010 1:56PM.

     This is the date the laptop was purchased and i recall that it was the time that the laptop OS was initialised.  And i do certainly remember being asked if i did want English(US) as the UI.

    However I not found a Vistalizaator.exe etc. 

    So how do I now resolve removing the "non genuine message" as there are 2 option in the post http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772.

    Is it easier to run Vistalizator or make a support call.

    Can this be resolved directly  through Ultimate or do i just leave as it is?

     Suggestions would be appreciated.

    Thanks

     

     

     


    • Edited by Horace555 Sunday, January 29, 2012 11:00 PM
    Sunday, January 29, 2012 10:59 PM
  • I suggest you make the support call.

     

    I had a look at the vistalizator help site. (no help) maybe you would like to contact them and give them a scathing review of their product.

     

    http://www.froggie.sk/help.html

     


    Sunday, January 29, 2012 11:39 PM
    Answerer
  • Thanks.................

    Yes i have come to the same conclusion!

    I somehow think cancelling the message is going to be the easiest way.

    But then we shall see.

    Stay tuned for next installment ..................

    Sunday, January 29, 2012 11:52 PM
  • Update of the situation.............

    Logged a support call which then was escalated to MS Technical Support.

    After 1 hour of Tech Support checking everything that could be checked, referring to the 'Vistalizator' post on this forum and calling in the 'expert' level of tech support to check everything associated with this post (and anything else) it appears that the problem has been isolated to a system file (or files) installed/replaced during the Ultimate anytime upgrade that is causing the "not running genuine windows" message.

    Interestingly the 'experts' are also puzzled by the error  "Validation Code: 0x8004FE21" from the MGADiag.exe report.  Seems that they "have not seen this error before".  Of course that can be interpreted many ways.

    So the next item on the agenda is to run a system repair later today for which a W7 Ultimate image has been downloaded onto my desktop to burn onto a DVD when the Tech Support calls back.

    If that does not work there is only one step left and that is a complete re-install (which i am not prepared to do) with the image downloaded today.  That can wait until such time as it has to be done!

    Monday, January 30, 2012 3:07 AM
  • "Horace555" wrote in message news:6077c6bd-cfad-4825-91f3-542a0d0dff4a...

    Update of the situation.............

    Logged a support call which then was escalated to MS Technical Support.

    After 1 hour of Tech Support checking everything that could be checked, referring to the 'Vistalizator' post on this forum and calling in the 'expert' level of tech support to check everything associated with this post (and anything else) it appears that the problem has been isolated to a system file (or files) installed/replaced during the Ultimate anytime upgrade that is causing the "not running genuine windows" message.

    Interestingly the 'experts' are also puzzled by the error  "Validation Code: 0x8004FE21" from the MGADiag.exe report.  Seems that they "have not seen this error before".  Of course that can be interpreted many ways.

    So the next item on the agenda is to run a system repair later today for which a W7 Ultimate image has been downloaded onto my desktop to burn onto a DVD when the Tech Support calls back.

    If that does not work there is only one step left and that is a complete re-install (which i am not prepared to do) with the image downloaded today.  That can wait until such time as it has to be done!

     
    That error message that so confuses the techies is a simple one – “Self-Heal failed” – which is very common in MGADiag reports.
    What system file did they say is affected?
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 30, 2012 10:27 AM
    Moderator
  • This is very upsetting.  I work two rows down from the team that created the tool that fixes Vistalizator.  It was released to all Microsoft support groups. 

    There should have been No Need to take 1+ hours to fix this.

     

    Please recall and this time, tell the tech that you need a MSDT Manifest called "Microsoft Genuine Advantage".

     

    It is found in the Windows 7 tab under the "Consumer Windows/Setup" category.  He/she should know what you are talking about.  If he doesn't, ask for a manager.

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, January 31, 2012 12:08 AM
    Tuesday, January 31, 2012 12:07 AM
  • Darin,

    Apology I only saw your response awhile ago as i have been flat out all day.

    I certainly tried to explain the situation to the 'Techie' and even showed this post and the post explaining the problem when the screen was shared.

    Anyhow the 'Techie' was adamant that we were going to solve it the 'Techie's' way!  
    And i sure have no issue with the service received it was like "giving a dog a bone"!  I am also getting followup call tomorrow night.

    So how was the problem solved.

    Well we had a Win 7 Ultimate ISO downloaded onto my desktop, burnt an install disk using the Windows DVD tool and then ran a complete system repair in service pack 2 compatibility mode.  It only took 9 hours and completed at 3.00am this morning!  I know because we had a huge downpour of rain last night which woke me so i went and checked my laptop to be greeted by the please restart screen just appearing.

    Yep certainly the long way round the world to solve a simple issue.  
    And my biggest concerned was that i would end up doing a full OS rebuild on my main business tool!

    So now I have a full brand new retail version of Ultimate that works just fine with new key, is fully validated  and has no MGADiag.exe errors.

    Darin, I sure understand your frustration.  I also work in a very large organisation (in Engineering Information Management) and no matter what you do or put in place to support the masses and provide simple tools to do the job it always slips through the cracks.  And like the human race and mother nature itself it never, ever ceases to amase me!

    Thanks to you guys for your response it has been most appreciated!

    I certainly know where to come in the future to find a solution when Itis needed.

    Ciao

    Tuesday, January 31, 2012 9:31 AM
  • "Horace555" wrote in message news:bc577f1c-aeb9-48be-b54c-c4dfa7cc45f8...

    Well we had a Win 7 Ultimate ISO downloaded onto my desktop, burnt an install disk using the Windows DVD tool and then ran a complete system repair in service pack 2 compatibility mode.  It only took 9 hours and completed at 3.00am this morning!  I know because we had a huge downpour of rain last night which woke me so i went and checked my laptop to be greeted by the please restart screen just appearing.

     

    Ciao

    (missed this when it was first posted – sorry!)
    Yeesht! – sledgehammers and nuts come to mind! :)
     
    The important thing is that you have a properly functional system, and are happy again – which is everyone’s target.
     
    Good luck.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 28, 2012 9:14 AM
    Moderator