Answered by:
"This computer is not running genuine windows"

Question
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Just after Christmas I updated my laptop from Win7 basic to Home Premium and all worked fine. A few days after this I was given a genuine update Win7 Premium to Windows 7 Ultimate (by my son who purchased and then decided to stay with Premium).
The upgrade and product registration went fine. However a few days after the upgrade I began to receive the message: "This computer is not running genuine windows" which from looking on this forum is not uncommon in certain instances.
After some research on this forum it seems that my laptop maybe has what has been outlined in this topic:- http://social.microsoft.com/Forums/en/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772 as the file mismatches and tampered files listed in this topic are the same as those listed in the MGADiag.exe I have included below.
I purchased my laptop from one of the leading Acer dealers in Shanghai in December 2010. The laptop was supplied with Windows 7 basic. And it is genuine as I personally witnessed the unsealing / unpacking and OS activation of the laptop. Being purchased in China I would assume that the OS activation language is Chinese however the normal UI was set to be English(US).
I have also checked for language packs installed as per topic:- http://support.microsoft.com/kb/2105247/
The following is what was listed in the registry:-
Note:- That currently cued in the 'optional update' list are 35 language 'files' that i have not installed as I do not want these installed. These came through with the last critical updates a couple of weeks ago.
From reading some of the other posts I have run the "scannow" routine which returned the following:-
Ran the Win 7 validation when this completed and received the "not running genuine windows" message.
I have investigated rolling back to pre the upgrade from basic to premium but furthest back i can go is the critical upgrade that was received after Ultimate was installed.
What i would like to know is there an easy solution to this problem without resorting to a 'factory restore' or do I just continue to cancel the "non genuine windows" message when it appears? If not then I shall just live with the minor incovenience as my laptop is 'misison critical' to my consulting business and I do receive the published windows updates.
Any suggestions that you have to enable me to ensure this is recognised as a "genuine" Win 7 install would be appreciated.
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Find following MGADiag.exe Diagnostic Report which lists the same files listed in the topic:-
http://social.microsoft.com/Forums/en/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772
----------------------------------------
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BWBWJ-P2T9J-BWWP2
Windows Product Key Hash: 4Y6ZnkskXPzSff0r28iA+ZfA2Sw=
Windows Product ID: 00426-104-2030961-85269
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {B5550059-ECE1-4ACB-AA02-E6DCB9B5F2F8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B5550059-ECE1-4ACB-AA02-E6DCB9B5F2F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWWP2</PKey><PID>00426-104-2030961-85269</PID><PIDType>5</PIDType><SID>S-1-5-21-825996499-129820654-4190485030</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3820</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.19</Version><SMBIOSVersion major="2" minor="6"/><Date>20101027000000.000000+000</Date></BIOS><HWID>A8BA0600018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-104-203096-01-3081-7600.0000-0072012
Installation ID: 004763934235545416981020228183037721561234458253820491
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BWWP2
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 29/01/2012 20:20:56
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000000EF60
Event Time Stamp: 1:29:2012 20:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAIAAAACAAAAAgABAAEAln3KNZZPEjROE3zHYj20XGJClAlcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT AmdRef AmdTabl
SSDT AmdRef AmdTabl
Sunday, January 29, 2012 11:21 AM
Answers
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This is very upsetting. I work two rows down from the team that created the tool that fixes Vistalizator. It was released to all Microsoft support groups.
There should have been No Need to take 1+ hours to fix this.
Please recall and this time, tell the tech that you need a MSDT Manifest called "Microsoft Genuine Advantage".
It is found in the Windows 7 tab under the "Consumer Windows/Setup" category. He/she should know what you are talking about. If he doesn't, ask for a manager.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Tuesday, January 31, 2012 12:08 AM
Tuesday, January 31, 2012 12:07 AM -
Looks like you have Vistalizator installed.
see this:
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772
- Marked as answer by Darin Smith MS Monday, January 30, 2012 11:41 PM
Sunday, January 29, 2012 1:10 PMAnswerer
All replies
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"Horace555" wrote in message news:647f658f-af6d-4d32-852c-7ac0dbc0de78...
Find following MGADiag.exe Diagnostic Report which lists the same files listed in the topic:-
http://social.microsoft.com/Forums/en/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772
----------------------------------------
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BWBWJ-P2T9J-BWWP2
Windows Product Key Hash: 4Y6ZnkskXPzSff0r28iA+ZfA2Sw=
Windows Product ID: 00426-104-2030961-85269
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
File Scan Data-->
File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
Other data-->
SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3820</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.19</Version><SMBIOSVersion major="2" minor="6"/><Date>20101027000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Partial Product Key: BWWP2
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 29/01/2012 20:20:56
The set of file mismatches above are typical of one of two causes:-1) a restore from an image backup of the system2) a failed driver updateThe only one for which we currently have a solution is the second.....Installing the Intel Rapid Storage Driverstry downloading and installing them from here -- you’ll need the set for the x64 (64-bit) platform on Win7Once complete, please reboot twice, then post another MGADiag report.Good Luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, January 29, 2012 12:45 PMModerator -
Looks like you have Vistalizator installed.
see this:
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772
- Marked as answer by Darin Smith MS Monday, January 30, 2012 11:41 PM
Sunday, January 29, 2012 1:10 PMAnswerer -
"george1009" wrote in message news:40ad916d-b0e0-4ae3-89ee-0906bd813dfe...
Looks like you have Vistalizator installed.
see this:
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772
Ooops!Well spotted (lack of caffeine again!)I agree.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, January 29, 2012 1:30 PMModerator -
LOL! know the problem well.Sunday, January 29, 2012 1:36 PMAnswerer
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Thanks for the response this is the conclusion that I came to looking at the info on the forum.
I have found a directory:- C:\Windows\System32\Vistalizator on the laptop.
The directory contains a file "languages.dat" the file is dated 25/12/2010 1:56PM.
This is the date the laptop was purchased and i recall that it was the time that the laptop OS was initialised. And i do certainly remember being asked if i did want English(US) as the UI.
However I not found a Vistalizaator.exe etc.
So how do I now resolve removing the "non genuine message" as there are 2 option in the post http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772.
Is it easier to run Vistalizator or make a support call.
Can this be resolved directly through Ultimate or do i just leave as it is?
Suggestions would be appreciated.
Thanks
- Edited by Horace555 Sunday, January 29, 2012 11:00 PM
Sunday, January 29, 2012 10:59 PM -
I suggest you make the support call.
I had a look at the vistalizator help site. (no help) maybe you would like to contact them and give them a scathing review of their product.
http://www.froggie.sk/help.html
Sunday, January 29, 2012 11:39 PMAnswerer -
Thanks.................
Yes i have come to the same conclusion!
I somehow think cancelling the message is going to be the easiest way.
But then we shall see.
Stay tuned for next installment ..................
Sunday, January 29, 2012 11:52 PM -
Update of the situation.............
Logged a support call which then was escalated to MS Technical Support.
After 1 hour of Tech Support checking everything that could be checked, referring to the 'Vistalizator' post on this forum and calling in the 'expert' level of tech support to check everything associated with this post (and anything else) it appears that the problem has been isolated to a system file (or files) installed/replaced during the Ultimate anytime upgrade that is causing the "not running genuine windows" message.
Interestingly the 'experts' are also puzzled by the error "Validation Code: 0x8004FE21" from the MGADiag.exe report. Seems that they "have not seen this error before". Of course that can be interpreted many ways.
So the next item on the agenda is to run a system repair later today for which a W7 Ultimate image has been downloaded onto my desktop to burn onto a DVD when the Tech Support calls back.
If that does not work there is only one step left and that is a complete re-install (which i am not prepared to do) with the image downloaded today. That can wait until such time as it has to be done!
Monday, January 30, 2012 3:07 AM -
"Horace555" wrote in message news:6077c6bd-cfad-4825-91f3-542a0d0dff4a...
Update of the situation.............
Logged a support call which then was escalated to MS Technical Support.
After 1 hour of Tech Support checking everything that could be checked, referring to the 'Vistalizator' post on this forum and calling in the 'expert' level of tech support to check everything associated with this post (and anything else) it appears that the problem has been isolated to a system file (or files) installed/replaced during the Ultimate anytime upgrade that is causing the "not running genuine windows" message.
Interestingly the 'experts' are also puzzled by the error "Validation Code: 0x8004FE21" from the MGADiag.exe report. Seems that they "have not seen this error before". Of course that can be interpreted many ways.
So the next item on the agenda is to run a system repair later today for which a W7 Ultimate image has been downloaded onto my desktop to burn onto a DVD when the Tech Support calls back.
If that does not work there is only one step left and that is a complete re-install (which i am not prepared to do) with the image downloaded today. That can wait until such time as it has to be done!
That error message that so confuses the techies is a simple one – “Self-Heal failed” – which is very common in MGADiag reports.What system file did they say is affected?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 30, 2012 10:27 AMModerator -
This is very upsetting. I work two rows down from the team that created the tool that fixes Vistalizator. It was released to all Microsoft support groups.
There should have been No Need to take 1+ hours to fix this.
Please recall and this time, tell the tech that you need a MSDT Manifest called "Microsoft Genuine Advantage".
It is found in the Windows 7 tab under the "Consumer Windows/Setup" category. He/she should know what you are talking about. If he doesn't, ask for a manager.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Tuesday, January 31, 2012 12:08 AM
Tuesday, January 31, 2012 12:07 AM -
Darin,
Apology I only saw your response awhile ago as i have been flat out all day.
I certainly tried to explain the situation to the 'Techie' and even showed this post and the post explaining the problem when the screen was shared.
Anyhow the 'Techie' was adamant that we were going to solve it the 'Techie's' way!
And i sure have no issue with the service received it was like "giving a dog a bone"! I am also getting followup call tomorrow night.So how was the problem solved.
Well we had a Win 7 Ultimate ISO downloaded onto my desktop, burnt an install disk using the Windows DVD tool and then ran a complete system repair in service pack 2 compatibility mode. It only took 9 hours and completed at 3.00am this morning! I know because we had a huge downpour of rain last night which woke me so i went and checked my laptop to be greeted by the please restart screen just appearing.
Yep certainly the long way round the world to solve a simple issue.
And my biggest concerned was that i would end up doing a full OS rebuild on my main business tool!So now I have a full brand new retail version of Ultimate that works just fine with new key, is fully validated and has no MGADiag.exe errors.
Darin, I sure understand your frustration. I also work in a very large organisation (in Engineering Information Management) and no matter what you do or put in place to support the masses and provide simple tools to do the job it always slips through the cracks. And like the human race and mother nature itself it never, ever ceases to amase me!
Thanks to you guys for your response it has been most appreciated!
I certainly know where to come in the future to find a solution when Itis needed.
Ciao
Tuesday, January 31, 2012 9:31 AM -
"Horace555" wrote in message news:bc577f1c-aeb9-48be-b54c-c4dfa7cc45f8...
Well we had a Win 7 Ultimate ISO downloaded onto my desktop, burnt an install disk using the Windows DVD tool and then ran a complete system repair in service pack 2 compatibility mode. It only took 9 hours and completed at 3.00am this morning! I know because we had a huge downpour of rain last night which woke me so i went and checked my laptop to be greeted by the please restart screen just appearing.
Ciao
(missed this when it was first posted – sorry!)Yeesht! – sledgehammers and nuts come to mind! :)The important thing is that you have a properly functional system, and are happy again – which is everyone’s target.Good luck.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, February 28, 2012 9:14 AMModerator