Greetings! I have user who's Outlook crashes with CRM/Outlookm client add-in enabled. I asked them for the trace logs, but I can't make heads or tails of it. is anybody out there a wizard at reading the trace logs and can give me a hand? Thanks in
advance!!
# CRM Tracing Version 2.0
# LocalTime: 2014-08-21 14:33:31.749
# Categories: *:Error
# CallStackOn: Yes
# ComputerName: OFF000239
# CRMVersion: 6.1.0000.0581
[2014-08-21 14:33:31.749] Process:OUTLOOK |Organization:cb8b1de6-04df-4172-a845-4b4c062833f5 |Thread: 18 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | ClientOrganizationContext.RunStateEngineAsync
ilOffset = 0xD
at ClientOrganizationContext.RunStateEngineAsync(Object state) ilOffset = 0xD
at QueueUserWorkItemCallback.WaitCallback_Context(Object state) ilOffset = 0x1A
at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x70
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x9
at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() ilOffset = 0x35
at ThreadPoolWorkQueue.Dispatch() ilOffset = 0xA2
at _ThreadPoolWaitCallback.PerformWaitCallback() ilOffset = 0x0
>Unhandled Exception in the AppDomain System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
at Microsoft.Crm.Application.SMWrappers.ClientOrganizationContextFactory.ClientOrganizationContext.RunStateEngineAsync(Object state)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback() IsTerminating: True
# CRM Tracing Version 2.0
# LocalTime: 2014-08-21 14:33:56.528
# Categories: *:Error
# CallStackOn: Yes
# ComputerName: OFF000239
# CRMVersion: 6.1.0000.0581
[2014-08-21 14:33:56.528] Process:OUTLOOK |Organization:cb8b1de6-04df-4172-a845-4b4c062833f5 |Thread: 8 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | ClientOrganizationContext.RunStateEngineAsync
ilOffset = 0xD
at ClientOrganizationContext.RunStateEngineAsync(Object state) ilOffset = 0xD
at QueueUserWorkItemCallback.WaitCallback_Context(Object state) ilOffset = 0x1A
at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x70
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x9
at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() ilOffset = 0x35
at ThreadPoolWorkQueue.Dispatch() ilOffset = 0xA2
at _ThreadPoolWaitCallback.PerformWaitCallback() ilOffset = 0x0
>Unhandled Exception in the AppDomain System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
at Microsoft.Crm.Application.SMWrappers.ClientOrganizationContextFactory.ClientOrganizationContext.RunStateEngineAsync(Object state)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback() IsTerminating: True
# CRM Tracing Version 2.0
# LocalTime: 2014-08-21 14:35:52.312
# Categories: *:Error
# CallStackOn: Yes
# ComputerName: OFF000239
# CRMVersion: 6.1.0000.0581
[2014-08-21 14:35:52.312] Process:OUTLOOK |Organization:cb8b1de6-04df-4172-a845-4b4c062833f5 |Thread: 23 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | <>c__DisplayClass14.<QueueUserWorkItemSilent>b__13
ilOffset = 0x6
at <>c__DisplayClass14.<QueueUserWorkItemSilent>b__13(Exception ex) ilOffset = 0x6
at <>c__DisplayClassa.<TryFilterAllCatch>b__8(Exception ex) ilOffset = 0xC
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0x34
at OutlookInstanceCache.MainThreadBeginInvoke(Delegate method) ilOffset = 0x0
at GlobalRibbonSupport.SetExplorerRibbonCalculationResult(ExplorerRibbonCalculation calculation, ExplorerRibbonCalculationResult result) ilOffset = 0x2F
at GlobalRibbonSupport.CalculateExplorerCustomUI(ExplorerRibbonCalculation calculation) ilOffset = 0x174
at GlobalRibbonSupport.<InitiateRibbonAddinReload>b__1(Object state) ilOffset = 0xB
at <>c__DisplayClass17.<QueueUserWorkItemSilent>b__12() ilOffset = 0x16
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at <>c__DisplayClass14.<QueueUserWorkItemSilent>b__11(Object innerState) ilOffset = 0x42
at QueueUserWorkItemCallback.WaitCallback_Context(Object state) ilOffset = 0x1A
at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x70
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x9
at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() ilOffset = 0x35
at ThreadPoolWorkQueue.Dispatch() ilOffset = 0xA2
at _ThreadPoolWaitCallback.PerformWaitCallback() ilOffset = 0x0
> HandleException: Unhandled Exception: System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Application.SMWrappers.OutlookInstanceCache.MainThreadBeginInvoke(Delegate method)
at Microsoft.Crm.Application.SMWrappers.GlobalRibbonSupport.SetExplorerRibbonCalculationResult(ExplorerRibbonCalculation calculation, ExplorerRibbonCalculationResult result)
at Microsoft.Crm.Application.SMWrappers.GlobalRibbonSupport.CalculateExplorerCustomUI(ExplorerRibbonCalculation calculation)
at Microsoft.Crm.Application.SMWrappers.GlobalRibbonSupport.<InitiateRibbonAddinReload>b__1(Object state)
at Microsoft.Crm.Application.SMWrappers.OutlookInstanceCache.<>c__DisplayClass14.<>c__DisplayClass17.<QueueUserWorkItemSilent>b__12()
at Microsoft.ExceptionHelper.ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
