CRM 4.0 User has to continually restart Outlook to track emails RRS feed

  • Question

  • Hi,

    A single CRM 4.0 User randomly but often gets the error message,

     'There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.'

    They are then unable to track emails unless they close Outlook and then open it again. Running Diagnostics doesn't show any issues or running a trace or any errors logged in Event Viewer. The User is still able to use the rest of the Outlook CRM client and the web client.

    Can anyone advise?



    Monday, October 17, 2011 10:33 AM


  • Hi Steve,

    This link will be useful to u.


    Thanks & Regards, MS CRM Consultant, V.Surya.
    • Marked as answer by Steve Fleming Monday, November 21, 2011 10:26 AM
    Monday, October 17, 2011 12:03 PM