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After Blue Screen, Product Key is Needed Again? (Issue not resolved) RRS feed

  • Question

  • I asked a question where I did not get a whole answer and I suppose the Moderator assumed issue to be resolved.

    Here is the thread: http://social.microsoft.com/Forums/en/genuinevista/thread/bd559355-87ae-4865-b414-9ec64c3b450f

    After having Blue Screen of Death problem for a few weeks, it suddenly turned to Product Key problem - the key suddenly became invalid and I can type a new one, use my computer on reduced func. or use the phone system. I didn't reinstall my Windows. I do not have an access to Start or any other program.

     

    Here is my diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3MJ7Y-MHB6T-HXYJG
    Windows Product Key Hash: SZfxTgfVD4cLYAJI+2jnyjbjemY=
    Windows Product ID: 89578-OEM-7218377-53545
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {739BC032-95F9-4DB4-925F-834D4AECAFC0}(2)
    Is Admin: No
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{739BC032-95F9-4DB4-925F-834D4AECAFC0}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HXYJG</PKey><PID>89578-OEM-7218377-53545</PID><PIDType>8</PIDType><SID>S-1-5-21-379915523-3050681590-2838050904</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20081124000000.000000+000</Date></BIOS><HWID>B8333507018400FA</HWID><UserLCID>041A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>95BA16AB8959F14</Val><Hash>F7W0O+SUipHYIqzrDkpJhdapZZs=</Hash><Pid>81602-906-0986131-68263</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070718

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAJJQqo5y5Rm7YcCT2xlHy9PZMBCmsVlHxKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  CpuPm

     

     

    My real question is: Is it possible to bring my Vista back to life by solving only this problem (if it can be solved?) or do I have to reinstall it? If this problem is solved, will my computer be functional again or it will go back to Blue Screen of Death? Thank you!

     

    Sunday, April 25, 2010 5:59 PM

Answers

  • Hello arisen_roki,

    Your Vista appears to have a problem with it's Licensing Store.  It could be the file is corrupt or it's Data may be messed up in some way.  Please try the below steps to recreate the Store.


    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

     

    Note: Non-Genuine problems don't usually cause Blue Screens. However, if there is enough damage to Windows to cause a Blue Screen, the side effect of the damage could be a Non-Genuine problem. In other words I don't know if after you fix the Non-genuine issue if you will still have Blue Screens.  If you do, then the Blue Screens were not caused by the Non-Genuine issue and would indicate additional problems with your Vista.

     

    Thank you,


    Darin MS
    Monday, April 26, 2010 8:18 PM

All replies

  • Hello arisen_roki,

    Your Vista appears to have a problem with it's Licensing Store.  It could be the file is corrupt or it's Data may be messed up in some way.  Please try the below steps to recreate the Store.


    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

     

    Note: Non-Genuine problems don't usually cause Blue Screens. However, if there is enough damage to Windows to cause a Blue Screen, the side effect of the damage could be a Non-Genuine problem. In other words I don't know if after you fix the Non-genuine issue if you will still have Blue Screens.  If you do, then the Blue Screens were not caused by the Non-Genuine issue and would indicate additional problems with your Vista.

     

    Thank you,


    Darin MS
    Monday, April 26, 2010 8:18 PM
  • Thank you for your help Darin.

    I followed your instructions and now I am required to enter the product key. However, my own original product key appeared to be non valid (not now, but when I got my laptop). That's why a year ago I typed in another Product Key which I had found on the net. Now I don't have any of those two Product Keys because the sticker below my laptop fell off. What to do now, how can I check/find my Product Key? I did not get an installation cd when I got this laptop.

    Hope You will help me soon as you did before.

    Monday, April 26, 2010 9:39 PM
  • Hi arisen_roki,

      Unfortunatly my answer, this time, may not be as helpfull. For lost product keys, the only thing I can do is direct you to support doc KB811224 "How to identify, locate, and replace a product key http://support.microsoft.com/kb/811224

    Sorry I couldn't be more help,


    Darin MS
    Monday, April 26, 2010 9:44 PM
  • I made it to "Activate now/Activate later" part where I chose to activate later and found and downloaded Product Key Pro Finder (Gear box). It showed me a product key, I guess it shows the product key you used for activating your windows before and when I tried to type it in, it appeared to be used. But at least I made it to my desktop, Start and all my documents so I'll be able to save what I want (and play a few games on DotA :)) before reinstalling.
    Guess there is no possible legal further step, and I'm more likely to install Windows 7 than to call all kinds of Telephone Services.

    If I'm right (if there is nothing more that can be done), thanks for your help. If not, lead me further ^^

    Tuesday, April 27, 2010 1:28 PM
  • I tried to type it in, it appeared to be used.


    If the error you are describing is similar to "This key is already in use" then that is just Vista's way of saying you need to Activate by Phone instead of Activating over the Internet.

    (It's not a very good error message, I Know, and I have been trying, since vista came out, to get it changed)

    Hope that helps,


    Darin MS
    Tuesday, April 27, 2010 8:48 PM