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    I ordered Live One Care yesterday and I was under the assumption that I would receive a 3 month free trial.  However, my expiration date under my account is only listed as September 2009.

    Saturday, September 20, 2008 7:51 PM

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    Sam2259,

     

    Thank you for visiting the Live OneCare program forum. Real quick, I know this question may seem trivial, but is the date and time set correctly on your machine? Please check and post back and we'll go from there on your support.

     

    Rick, MS

    Sunday, September 21, 2008 12:19 AM
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    i believe it's set properly

    Sunday, September 21, 2008 10:40 PM
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    Sam2259,

     

    Does the time on your desktop match the time set in your bios? Were you running multiple antivirus/antispyware programs on your system before you installed OneCare? If so which ones did you run? Could you run a complete scan at http://safety.live.com not a quick scan, a complete scan.

     

    I've noticed several users having this issue and am trying to analyze this free trial timer issue.

     

    Note: Bios troubleshooting is intended for advanced users only. Do not attempt if you are not an advanced user.

     

    Rick, MS

     

     

    Monday, September 22, 2008 1:40 AM
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    Sam2259,

     

    Also, is this your first time downloading OneCare, have you downloaded it in the last 3 months before on this same machine? Have you used your LiveID and Password on this computer (keeping in mind trials don't require that)?

     

    Rick, MS

    Monday, September 22, 2008 2:40 PM
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