My Lenovo laptop is running Windows Vista Business. I am constantly getting the updates from Microsoft too. However, one day when I turn on my computer, the error message 0XC004E002 - " The software licensing Service reported that
the licence store contains inocnsistent data. " appears and my screen turns black. It requires me to reinstall the Windows, and I lost my Vista CD. However, I found the product key at the back of my laptop.
Then, I try to back up the whole computer, but it states that my C drive has error and could not back up. Besides the black screen, it seems that the Windows is working fine except I cannot access "My Picture" because the file is corrupted
but it has been a while now.
I have run the Microsoft Genuine Advantage Diagnostic Tool and the result is pasted below.
Please help me to resolve this problem. Many thanks in advance.
Best Regards,
Linda
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-8BG2W-J444M-FQQTF
Windows Product Key Hash: Lc27rmjHkU7zvzX/bUG65lyDuy8=
Windows Product ID: 89576-OEM-7201155-15433
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {F95125D8-81F7-431B-BE84-4C379BF5CADF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.4.410.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F95125D8-81F7-431B-BE84-4C379BF5CADF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQQTF</PKey><PID>89576-OEM-7201155-15433</PID><PIDType>8</PIDType><SID>S-1-5-21-1417001333-1450960922-2147118731</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0768A49</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>63ET62WW</Version><SMBIOSVersion
major="2" minor="4"/><Date>20070430000000.000000+000</Date></BIOS><HWID>C6373C07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard
Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-63
</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>80F9F1905E99F0C</Val><Hash>h3J92Di+NyObiUd0PRJo/pRQhXA=</Hash><Pid>89451-902-2796585-66138</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12"
Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(820, 9) (null): 0xC004E002
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: PAAAAAEABQABAAIAAQABAAAABAABAAEAnJ+Csb7wwtrKsAjSFsLqTtjEbIvWWvL0YMXT9nhzGm2sVvRI
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL TP-63
FACP INTEL TP-63
DBGP LENOVO TP-63
HPET INTEL TP-63
BOOT PTLTD TP-63
MCFG INTEL TP-63
TCPA Phoeni TP-63
SLIC LENOVO TP-63
APIC INTEL TP-63
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
