Answered by:
Error Message : 0XC004E002

Question
-
My Lenovo laptop is running Windows Vista Business. I am constantly getting the updates from Microsoft too. However, one day when I turn on my computer, the error message 0XC004E002 - " The software licensing Service reported that the licence store contains inocnsistent data. " appears and my screen turns black. It requires me to reinstall the Windows, and I lost my Vista CD. However, I found the product key at the back of my laptop.
Then, I try to back up the whole computer, but it states that my C drive has error and could not back up. Besides the black screen, it seems that the Windows is working fine except I cannot access "My Picture" because the file is corrupted but it has been a while now.
I have run the Microsoft Genuine Advantage Diagnostic Tool and the result is pasted below.
Please help me to resolve this problem. Many thanks in advance.
Best Regards,
Linda
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-8BG2W-J444M-FQQTF
Windows Product Key Hash: Lc27rmjHkU7zvzX/bUG65lyDuy8=
Windows Product ID: 89576-OEM-7201155-15433
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {F95125D8-81F7-431B-BE84-4C379BF5CADF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.4.410.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F95125D8-81F7-431B-BE84-4C379BF5CADF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQQTF</PKey><PID>89576-OEM-7201155-15433</PID><PIDType>8</PIDType><SID>S-1-5-21-1417001333-1450960922-2147118731</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0768A49</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>63ET62WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20070430000000.000000+000</Date></BIOS><HWID>C6373C07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-63 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>80F9F1905E99F0C</Val><Hash>h3J92Di+NyObiUd0PRJo/pRQhXA=</Hash><Pid>89451-902-2796585-66138</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(820, 9) (null): 0xC004E002
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: PAAAAAEABQABAAIAAQABAAAABAABAAEAnJ+Csb7wwtrKsAjSFsLqTtjEbIvWWvL0YMXT9nhzGm2sVvRI
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL TP-63
FACP INTEL TP-63
DBGP LENOVO TP-63
HPET INTEL TP-63
BOOT PTLTD TP-63
MCFG INTEL TP-63
TCPA Phoeni TP-63
SLIC LENOVO TP-63
APIC INTEL TP-63
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPriMonday, May 24, 2010 7:12 AM
Answers
-
One thread only, please linda!
Mods - can we lock this thread?
Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk- Marked as answer by LindaPang Tuesday, May 25, 2010 1:31 AM
Monday, May 24, 2010 8:56 AMModerator
All replies
-
One thread only, please linda!
Mods - can we lock this thread?
Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk- Marked as answer by LindaPang Tuesday, May 25, 2010 1:31 AM
Monday, May 24, 2010 8:56 AMModerator -
Sorry about that. I will put this duplicated thread as answered and keep the other one active. Thanks!Tuesday, May 25, 2010 3:41 AM
-
Locking this duplicate thread.
Issue is being worked in thread: http://social.microsoft.com/Forums/en-US/genuinevista/thread/6B92E49E-301A-4A47-94FA-BA5A6DB4ECD7
Darin MSTuesday, May 25, 2010 7:42 PM