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Error Message : 0XC004E002 RRS feed

  • Question

  • My Lenovo laptop is running Windows Vista Business.  I am constantly getting the updates from Microsoft too.  However,  one day when I turn on my computer, the error message 0XC004E002 - " The software licensing Service reported that the licence store contains inocnsistent data. "  appears and my screen turns black.  It requires me to reinstall the Windows, and I lost my Vista CD.  However, I found the product key at the back of my laptop.

    Then, I try to back up the whole computer, but it states that my C drive has error and could not back up.  Besides the black screen, it seems that the Windows is working fine except I cannot access "My Picture" because the file is corrupted but it has been a while now.

    I have run the Microsoft Genuine Advantage Diagnostic Tool and the result is pasted below. 

    Please help me to resolve this problem.  Many thanks in advance.

     

    Best Regards,

    Linda

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8BG2W-J444M-FQQTF
    Windows Product Key Hash: Lc27rmjHkU7zvzX/bUG65lyDuy8=
    Windows Product ID: 89576-OEM-7201155-15433
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {F95125D8-81F7-431B-BE84-4C379BF5CADF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.4.410.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F95125D8-81F7-431B-BE84-4C379BF5CADF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQQTF</PKey><PID>89576-OEM-7201155-15433</PID><PIDType>8</PIDType><SID>S-1-5-21-1417001333-1450960922-2147118731</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0768A49</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>63ET62WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20070430000000.000000+000</Date></BIOS><HWID>C6373C07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-63   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>80F9F1905E99F0C</Val><Hash>h3J92Di+NyObiUd0PRJo/pRQhXA=</Hash><Pid>89451-902-2796585-66138</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(820, 9) (null): 0xC004E002

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABQABAAIAAQABAAAABAABAAEAnJ+Csb7wwtrKsAjSFsLqTtjEbIvWWvL0YMXT9nhzGm2sVvRI

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         TP-63  
      FACP            INTEL         TP-63  
      DBGP            LENOVO        TP-63  
      HPET            INTEL         TP-63  
      BOOT            PTLTD         TP-63  
      MCFG            INTEL         TP-63  
      TCPA            Phoeni        TP-63  
      SLIC            LENOVO        TP-63  
      APIC            INTEL         TP-63  
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
    Monday, May 24, 2010 7:12 AM

Answers

  • One thread only, please linda!

    Mods - can we lock this thread?


    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    • Marked as answer by LindaPang Tuesday, May 25, 2010 1:31 AM
    Monday, May 24, 2010 8:56 AM
    Moderator

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