Error Message : 0XC004E002 RRS feed

  • Question

  • My Lenovo laptop is running Windows Vista Business.  I am constantly getting the updates from Microsoft too.  However,  one day when I turn on my computer, the error message 0XC004E002 - " The software licensing Service reported that the licence store contains inocnsistent data. "  appears and my screen turns black.  It requires me to reinstall the Windows, and I lost my Vista CD.  However, I found the product key at the back of my laptop.

    Then, I try to back up the whole computer, but it states that my C drive has error and could not back up.  Besides the black screen, it seems that the Windows is working fine except I cannot access "My Picture" because the file is corrupted but it has been a while now.

    I have run the Microsoft Genuine Advantage Diagnostic Tool and the result is pasted below. 

    Please help me to resolve this problem.  Many thanks in advance.


    Best Regards,



    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8BG2W-J444M-FQQTF
    Windows Product Key Hash: Lc27rmjHkU7zvzX/bUG65lyDuy8=
    Windows Product ID: 89576-OEM-7201155-15433
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {F95125D8-81F7-431B-BE84-4C379BF5CADF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.4.410.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F95125D8-81F7-431B-BE84-4C379BF5CADF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQQTF</PKey><PID>89576-OEM-7201155-15433</PID><PIDType>8</PIDType><SID>S-1-5-21-1417001333-1450960922-2147118731</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0768A49</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>63ET62WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20070430000000.000000+000</Date></BIOS><HWID>C6373C07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-63   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>80F9F1905E99F0C</Val><Hash>h3J92Di+NyObiUd0PRJo/pRQhXA=</Hash><Pid>89451-902-2796585-66138</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(820, 9) (null): 0xC004E002

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         TP-63  
      FACP            INTEL         TP-63  
      DBGP            LENOVO        TP-63  
      HPET            INTEL         TP-63  
      BOOT            PTLTD         TP-63  
      MCFG            INTEL         TP-63  
      TCPA            Phoeni        TP-63  
      SLIC            LENOVO        TP-63  
      APIC            INTEL         TP-63  
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
    Monday, May 24, 2010 7:12 AM


  • One thread only, please linda!

    Mods - can we lock this thread?

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    • Marked as answer by LindaPang Tuesday, May 25, 2010 1:31 AM
    Monday, May 24, 2010 8:56 AM

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