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Office 2007 Enterprise Edition not Genuine Error in two system RRS feed

  • Question

  • Hi All,

    We are using Office 2007 Enterprise editon in almost 1000 system but very strange that in two system i am getting a error that product is not genuine. I checked with Microsoft that, the key i am using is a volume licenced key.  Please any one can assist me how to resolve this issue. Please find diagnostic report output below.

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-*****-*****-V26JK

    Windows Product Key Hash: r2oQAvI1fZ15zuMWFUgicHG1qY8=

    Windows Product ID: 55041-049-8138035-86787

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7600.2.00010100.0.0.004

    ID: {FDD29275-0328-43D6-ABC7-D4C949367CA9}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000000

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]

    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{FDD29275-0328-43D6-ABC7-D4C949367CA9}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-049-8138035-86787</PID><PIDType>6</PIDType><SID>S-1-5-21-3860905764-4040535370-1679523633</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080711000000.000000+000</Date></BIOS><HWID>01B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65786</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Enterprise edition

    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel

    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 55041-00172-049-813803-03-1033-7600.0000-0372010

    Installation ID: 003820616296377886289845880270638444744902557676487101

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: V26JK

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 2/8/2010 2:58:41 PM

     

    Windows Activation Technologies-->

    HrOffline: N/A

    HrOnline: N/A

    HealthStatus: N/A

    Event Time Stamp: N/A

    WAT Activex: Not Registered - 0x80040154

    WAT Admin Service: Not Registered - 0x80040154

     

    HWID Data-->

    HWID Hash Current: PAAAAAEABwABAAEAAAACAAAAAwABAAEAeqjWJ3oQPId+1UaD/JDqxnb/onA41kQXmNtLhw2iugc8TCqF

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    DELL                       M08   

      FACP                                   DELL                       M08   

      HPET                                    DELL                       M08   

      BOOT                                  DELL                       M08   

      MCFG                                 DELL                       M08   

      SLIC                                      DELL                       M08   

      SSDT                                    PmRef                  CpuPm

     


    Regards, Raju Kumar Ram
    Monday, February 8, 2010 1:04 PM

Answers

  • Hello Raju Kumar Ram,

    Here is a snippet of your mgadaig report:

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    The report is telling us that the product key used to do this particular installation of Office Enterprise 2007 is Blocked, which means that the product key was at one time a genuine product key issued to a Volume Licensing Agreement holder, but that the key has been blocked.  This could be for one of several reasons, for example the key could have been lost, stolen, compromised to the iternet, or the Volume Licensing Agreement authorizing the use of the key could have been cancelled or could have expired.

    Use a keyfinding utility such as the Magical Jellybean Keyfinder to extract the product key used on this installation, and check it against your organization's current and valid product key.  Verify your key at the links on the right side of this page:  http://www.microsoft.com/licensing/


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 10:33 PM
    Monday, February 8, 2010 4:53 PM