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Win XP Home all updates will not install failed updates over and over.

    Question

  • Win XP Home all updates will not install failed updates over and over.
    Exhausted all Google and MS fixes.
    My computer and my sisters I have a retail Upgrade key and
    she has a Dell.
    Dell isnt helping.
    Basically Dell is telling her she needs to send it back to them at her
    exspense, and thats BS.
    What Im asking is this specific to XPHome and I provided my MGA info as proof I have
    a legit copy Purchased at Walmart in Vancouver BC.
    Both have the exact same problem but totally completely different COAs hers a Dell
    and mine is retail so it cant be a license issue. 


    I need a fix for both computers
    Both Xp home.
    I also have one with Vista 32 Ultimate Retail No problem and XP pro OEM no problem.
    License is the same as tool stated.
    Thank you for your time.

    I reinstalled the WGAtool manually executed from the C drive and still a no go.


    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: ********************************=
    Windows Product ID: 55285-014-3763286-21262
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D1C69884-31E1-420C-BDF7-A7CA4F1D5917}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\NETSCAPE\NAVIGA~1\NAVIGA~1.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Prompt

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1C69884-31E1-420C-BDF7-A7CA4F1D5917}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPDJC</PKey><PID>55285-014-3763286-21262</PID><PIDType>5</PIDType><SID>S-1-5-21-1614895754-1647877149-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0603   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070703000000.000000+000</Date></BIOS><HWID>0E0C360F0184A063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>3DD345C5A19AA5E</Val><Hash>n0l159aaFDk3WOlwtnXss6DGWvY=</Hash><Pid>54196-755-8157275-16562</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 


    Tuesday, January 08, 2008 1:41 AM

Answers

All replies

  • Hello Rob,

     

    First I really need the full WGA Diagnostic results without any editing. Please do not worry the full product key is not provided within the report. In turn this will allow me to fully analyze what you are experiencing. Next it appears the actual problem is with Windows Update. Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

     

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

     

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

     

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

          3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, January 08, 2008 5:00 PM
  • Thanks for the reply but posting all that license info isnt needed especially when the exact same problem is happening
    on 3 totaly different  COAs .
    I can access MS update website fine and download fine its that the updates wont install.

    If this is the wrong forum could you point the way for me thanks.

    I also know 1 other person at work having the exact same problem in XP home edition.

    New updates will not install no matter what.

    I can download a KB whatever manually but it will not install.

    Other software installs fine, just not xp updates.
    Thank You for your time.
    Tuesday, January 08, 2008 6:18 PM
  • Rob,

     

    Please read my previous post. There is a Forum Link where you may post. Unfortunately as I explained this Forum is for Windows Genuine Advatage situations. Also there isn't licensing information posted. I provided Knowlege Base articles which may have been able to repair your existing problem. Also I really needed the non-edited diagnostic results so I could have analyzed in-depth what may have been causing your problem. 

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, January 08, 2008 6:43 PM
  • Rob,

     

    First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 .

     

    Also visit Discussions in Windows Update Forum Newsgroup @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US    Post your question here for resolution.

     

    If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll

    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Tuesday, January 08, 2008 6:50 PM
  • Thank you sir I shall try that and look up the links posted.
    Tuesday, January 08, 2008 6:56 PM
  • Thank you Sir.
    The register its missing DLLs yourself worked in conjunction with this.
    First I downloaded and installed manualy WGAPluginInstall.exe then registered the dll files you showed
    and that fixed the problem.

    I very much appreciate your help I can only guess that it was a WGA problem.

    Now the cumulative  patch for IE7 wont install but all others did.
     
    Cumulative Security Update for Internet Explorer 7 for Windows XP (KB942615)
    Tuesday, January 08, 2008 7:16 PM
  • IE7-WindowsServer2003.WindowsXP-KB942615-x64-ENU\update\update.exe is not a valid Win32 application.

    Im not sure what this is about.
    Why fail as not valid app?
    Tuesday, January 08, 2008 7:25 PM
  • I started a new thread at http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US
    but I cant see it anywhere.

    Its coming up now.
    Tuesday, January 08, 2008 7:33 PM