The product ID number you entered is not valid..... RRS feed

  • Question

  • I just installed Vista and of course I'm having problems with it.  I purchased a retail copy so I logged on to Microsoft's "Help and Support" website.  When I enter my product identification number (Not Product Key) I get his very helpful message:

    The product ID number you entered is not valid or is not in the correct format. Please enter a valid product ID number and try again. Make sure the product ID number is of the form: 12345-XXX-7654321-98765.

    I have checked the product ID 10 times, I have entered it perfect.  I tired with the dashes, without the dashes.  Hell I even got desperate and tried the Product KEY.

    How am I supposed to proceed in getting support?
    Monday, December 8, 2008 2:22 PM


  • Brittonv,

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:


    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:


    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, December 16, 2008 7:27 PM
    Monday, December 8, 2008 8:31 PM