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  • Question

  • Right we have a computer which has microsoft xp a genuine copy installed but recently it has been saying it is a non-genuine copy and when we try to get it checked the checking program won't open and activeX doesn't install the programs either. So are there any other ways that we can do the check and be able to get the genuine downloads again.
    Monday, August 6, 2007 8:51 PM

Answers

  • Dead eye,

     

    Well without being able to read your diagnostic results providing a solution will be like shooting in the dark. We really need for you to post the results like I posted in my previous post. You mentioned Crypto errors.  In turn I will take a shoot @ the problem.

     

    This is an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  “HKEY_CLASSES_ROOT\MSXML.DOMDocument”  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     1) Click 'Start' button, then “Run...”

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

     Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

    Tuesday, August 7, 2007 9:38 PM

All replies

  • Dedeye,

     

    Recently I have seen several posts from people who have become victims. First, I want you to run a diagnostic test in order for us to analyze the results. If you are a victim, I will provide information for you to file a piracy report. Office Genuine Advantage (OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Monday, August 6, 2007 9:02 PM
  • Right i have went onto the Microsoft Genuine Advantage Diagnostic Tool and under Validation status it says 'Cryptographic Errors detected'. At the bottom left there is a resolve button i tried that but it hasn't fixed it. When trying to validate the software(OS) it says quote "Your current browser cannot run the activeX control required by the validation process" I am using Internet Explorer and the security level is at Medium. All the rest of the steps you advised me to do doesn't work.

    Thanking you in advance for any help.
    Tuesday, August 7, 2007 11:30 AM
  • Dead eye,

     

    Well without being able to read your diagnostic results providing a solution will be like shooting in the dark. We really need for you to post the results like I posted in my previous post. You mentioned Crypto errors.  In turn I will take a shoot @ the problem.

     

    This is an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  “HKEY_CLASSES_ROOT\MSXML.DOMDocument”  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     1) Click 'Start' button, then “Run...”

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

     Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

    Tuesday, August 7, 2007 9:38 PM